Pacific West Roofing, LLC

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Bid was roughly $19,000. Bill was $8,600 above that!!! We had substantial rot in our roof, which I specifically and repeatedly told their salesman, Sam, before the bid. Much of the rot was visible from the ground. Sam told me that they would fix it, and that I would only pay extra for additional rot that they found during the job because they couldn't see it all until they tore off the roof. But when the bill came about 2 weeks after the job was completed, the owners said that they put almost nothing in the bid for rot, and that the costs for virtually all the wood and labor were extra - $8,600 extra. They said that's how they always do it. The only number I received during the 2 weeks their workers were here was $500 for replacing fascia, and that was only after I repeatedly asked how much it would be to change out all the fascia. Changing the fascia was optional for me, and I only agreed to it because Sam told me it would be about $500. They are charging me more than $500 for the fascia boards alone, and substantially more for the labor of replacing them. After I refused to pay the $8,600 overage, they cut the bill to an additional $6,700. That's still 35% over their bid. Their contract says that I had to sign for any additional work over the contracted amount. I signed nothing during the process and was never given anything showing additional lumber or labor costs. They are refusing to honor that contract term. I liked their actual workers, but I could never recommend this company. They blindsided me, and now they expect me to pay for their employee's failure to give me accurate information about the bid, costs, and overruns. They aren't trustworthy.

UNPROFESSIONALISM AT ITS BEST
After almost 2 years of an excruciatingly painful and frustrating process working with Pacific West Roofing Co including: no shows and numerous pushed out start dates; our roof being completely torn off in the middle of winter and left with only underlayment through 4 snow/ice storms; debris being strewn in our attic like kindling next to our gas furnace; extreme lack of communication or answers to our questions; police called to our house for storage of materials on street without permit, parking heavy duty equipment and cracking our neighbors driveway, not remedying cracked driveway for 8 months; installing gutters on only half of our house; tacking thousands of extras onto our bill after one in a half years of continuous headache without explanation or documentation let alone acknowledgment of the terrible experience they put us through, then fighting us to get every last dime of these “extras” out of us; we feel it is our duty to share our story and warn the public to NEVER hire Pacific West Roofing Co.

Pacific West Roofing fixed a skylight leak on a huge skylight in my kitchen on the North side of the house. The flashing was not done correctly in the first place. They fixed it with never a problem down the road. They know what they are doing. They later replaced broken and damaged places on the one side of my roof and then fully on the South side. My experience was one of no pressure, great knowledge, recommended a suggested path, but in the end, did what I asked for. There is great care and respect for property used by these professional people.

Pacific West Roofing is one of the few companies that backs what they say. Staff and owners are very professional. If I ever had a concern we went through it right away. Have been very happy with them and have used them for 3 projects.

I have known Stan and Pacific West Roofing for 15 years or more. As a materials provider, I have provided a range of products to Stan's company. His and his crew's attention to detail is exceptional. We have never sold large volumes of material to Pacific West roofing, so our motivation is not based on the desire to have him purchase more. In fact, there are at least a half dozen other contractors who buy materials for which we are the representatives that I would expressly not endorse!



I have seen their work and I have seen the company do the difficult and expensive thing when doing right by his customers. When friends ask for a referral to a residential roofing contractor, I always send them to Stan. (If Stan can't service them in their location I won't make a referral.) Stan and his company raise the quality bar for all contractors!



John Herrmann

President

Bain Associates, Inc.