Altman's cooling and heating

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You may want to reconsider using Altman’s. They were recommended to my and after checking their ratings online I decided to give them my business. Don actually made it by the very day I called and told me the problem with my unit was that it needed cleaned – and charged nearly $200 to clean it. I asked him if that didn’t fix the unit what would be the next thing to try – would it be refrigerant? But was pleased when he told me that if lighting didn’t strike we should be just fine.



The next morning the unit was no longer working and I called back and they sent Josh out. He told me that Don had informed him the night before that our unit was 20 years old and shot. He had no answer for why Don told me it was in good shape and him that it was not. After he checked the system he said in fact it needed refrigerant – but that meant there was a leak and it would cost nearly $200 to check for the leek + whatever it took to fix the leak then $60 per pound for the replacement refrigerant – estimated at 3 pounds - with no guarantees. I asked what he would do if it were him and he said he would not put $100 in it.



Monday morning I called the manager and explained I felt like I’d been sold snake oil as his service tech told me the unit was fine and took my money when he knew the unit was on its last leg – I requested a refund for the service. He claimed he would have to discuss that with the owner but he would call me the very next morning. I’m still waiting on that call – it’s been 2 weeks.



You decide for yourself but this feels like a shady outfit to me and I certainly will never use their service again.



Dr Gary E Moss