Redford Auto Repair Taylor

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CLOSED NOW - Opens at 8:00am

They have a special where you can bring your car in and they’ll check the tires, rims, suspension etc for pothole damage. For free. I called once to ask, called the day I was going in to make sure they could fit me in. Low and behold when I got there the story changed to free if they don’t find anything, $45 if they find something and you don’t pay them to fix it, and free only if they fix it. I declined. Then the mechanic pointed to a man waiting, told me he came in for four tires but they ended up finding bad tie rods. This mans personal business!! I was not impressed. Classic bait and switch.

I had visited Redford Auto Repair in Taylor with a previous vehicle and was impressed with their speed and that they were not pushy, so I went back to them to get a tune- up, AC check/repair and a rear door fixed. I received a phone call from the front desk person telling me that my van would need a major tune up and he was not sure if I wanted to risk the back inside panel of the rear door being broken to fix that. I told him to do what he needed to do. He assured me again that the vehicle would be ready by close of business that day. I never received another call from him, but when closing time neared, I ordered up an Uber and headed back.As soon as I walked in, he said oh no buddy, youre not gonna be done today hahaha I said well I need the vehicle tomorrow to transport animals. He said he would button it up and we could use it but get it back to him on Monday as this day was Friday. I said fine and we drove the van on Saturday all the while smelling exhaust fumes as they didnt apparently button it up as well as they should have. I rented a car for what we had to do Sunday as I didnt want to subject my wife and six-year-old to further headaches. I should also mention that although they had the vehicle the entire day, only the AC appeared to be serviced. We could not open the back door still.I took the van back on Monday and did not get it back till Wednesday. The front office person called me frequently but never once left a message. I had to constantly call him back to see why he was calling and advise him how I was willing to proceed. We got the vehicle back and it ran good for a while until I went to get an oil change. About a week later, after an oil change at another place, the engine started racing horribly. The place that I had the oil change done pointed out that the housing that has the air filter was taped up and they had not changed it and perhaps that was the problem. Now, I knew that this was a problem from previous oil changes and had assumed that they fixed that at Redford when they did a major tune up Apparently not. I bought a new filter and the engine continued racing at dangerous levels. The oil change guys said maybe it was the sensor that falls in line right after the filter.I took the van back to Redford and asked them why they didnt fix that when they did the major tune up The front desk guy said oh we didnt do a major tune up, we just did plugs and wires So I replied I paid nearly $2000 for just plugs and wires, and easy fix on the AC and the door being fixed? Apparently, that was what I paid for. But now they would fix it. Another two days later and another rental car later, I was called and again had to call him back to find out that the van was ready for me. I dropped off my rental, ubered it over to the shop, started up the van and guess what its still racing. Then I spent the next twenty minutes arguing with them over whose fault it was that the problem was not solved. Since I had suggested that it might be that sensor, it was my fault somehow. Now if I go to a walk-in clinic and tell that I think Im having a heart attack, my friend is a nurse and she thinks I am, would they just start pumping me full of blood clotters or assess me first? This is to say nothing of the fact that they should have known the thing was still racing.Uber back over to get another rental and wait three more days while they throw all kinds of theories at it. Every time they had a new theory, the front desk would call me but not leave a message. One of the ideas they had was that somehow the fact that my oversized van has a rear Hvac system and a front and the tubes going to the rear were in bad shape was somehow affecting the racing. I am not a mechanic but that made no sense to me. They quoted a $500+ bill to solve that or they could just bypass that system. Now my front vents dont blow and they knew this. I said if you bypass my rear system, it will eliminate the AC I need for the rescue dogs I

The mechanics are pretty good but the people at the service dpt are the problem especially the guy named Al he needs to learn how to treat the customers good think he was filling in for Joe that day other wise the place would not last . I would not ever go there again and tell every one I know to stay away what a bunch of rood dogs .

I would like to give Great appreciation to Matt and Ray from Redford auto whom have done an excellent job at our auto repair, taking care of our service and completing all of our work in a very timely manner with great prices. They do excellent work and I would recommend them to anyone!!!!!!!

I would like to give Great appreciation to Matt and Ray from Redford auto whom have done an excellent job at our auto repair, taking care of our service and completing all of our work in a very timely manner with great prices. They do excellent work and I would recommend them to anyone!!!!!!!

They try harder for your business, r straight down the line with repairs, have very fair prices, and do a good job. After calling around to have my rear brakes done, I chose this shop cause they gave me the best price. Ray, the manager and mechanic, did a great job. Didn't try to sell me anything I didn't need ... like new drums. He inspected mine and told me they were fine. And that he would look at my entire front end when I came in for a alignment next time just to make sure there was nothing causing my car to pull slightly to the right on rare occasions. I like mechanics who treat my car as if it were their car :) And give you a fair price right up front that doesn't change as the day goes on ...

I just moved to the neighborhood and thought I'd check out my local auto shop. I'm happy I did, Ray and Al are the best great customer service! Ray took the time to explain everything and show me what was wrong with my truck. I came in for an oil change and now I have an awesome mechanic for life! They have great prices and speedy service! Ray didn't try to take advantage by getting me to fix everything he was making me aware of what work I need done. Redford auto mechanics are honest and great at what they do!