Sylvania Automotive

Write a Review419-882-3000

the customer with the brake controller was being very trying on gary and sean.. i was there........gary and sean tried to do everything to be make him happy....after gary had called police because customer was going to drive off without paying.....plus westside chevy was the one that set the whole deal up...<from what i understand> just goes to show you please everyone but atleast gary and sean try...i will continue to us gary s as i have been..for the last 10 years. thanks gary and sean for everything u have done....

I would highly recommend that you take your vehicle anywhere before you do business with Gary's. I took my 2011 Yukon in for a simple trailer brake install. I met with Shaun when I arrived and told him I wanted to show the installer where to mount the controller. When it was time I met with Shaun and the installer and we agreed on where to install it. I sat in the waiting room for almost 3 hours waiting when the complete install should have taken less than an hour. So 3 hours later the install is complete and I go to get in the vehicle only to find they mounted the controller in a different location. I call Shaun out to look and he is surprised and said he did not know why the installer had done this. After trying to resolve what happened with the installer Shaun decides to get Gary involved. Gary then tells me that it was installed exactly as i had requested and where I had shown the installer to put it. Keep in mind that Gary was not even on site when any of this took place. I then asked Shaun if the controller was installed where we had agreed to. He agreed that it was not and said the installer had told him it was impossible to install it where we agreed. Gary then said he would have him move it, but pointed out I would then have holes in the dash of my new vehicle. I told Gary I would expect them to replace the panel with the holes. Gary refused to repair the holes and then went back to saying it was installed as we agreed to. Needless to say at this point I did not want lieing Gary or his incompetent butchers doing any more work on my vehicle. I ended up taking the vehicle to Trailer Wheel and Frame where they completed the installation exactly as I requested in less than 45 minutes.

I wish I could give it 0 stars because that's what it deserves. I bought a new set of wheels and tires and went to Gary's to get them mounted. My rear end tires are bigger than my front tires, and the idiots at Gary's were trying to put my back tires on my front rims!!! I saw that this was going on because I was looking right at them while they were working. When i brought it to their attention they started putting them on the right way. So then I drove off, and a couple of days later I noticed a hump on my rear tire, and I knew it was those sob's that screwed up my tire, a few more days went by and the hump just got larger and larger. I took it back and they said that it was a manufacturers defect even after I told him how his workers screwed up!! DO NOT GO TO GARY'S, THEY DO NOT KNOW WHAT THEY ARE DOING, THEY WILL MESS UP YOUR CAR AND THEN WON'T REFUND YOU A PENNY! DO NOT WASTE YOUR HARD EARNED MONEY!!!!!!!!!!!!!