Bay State Veterinary Emergency Services

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Although the staff was very courteous I bought my cat there and I was told the diagnosis was constipation and mild dehydration they gave her a sedative because she was difficult because they had to give her an enema and the doctor called me up and said you can come pick her up in a couple hours give her some MiraLAX she’s a little sedated but she should be fine we’re going to run some lab work just to make sure nothing else was going on I picked her up at two but her home and she never got out of her cat carrier she was more lethargic than ever but I thought it was just the sedation Her eyes were open but she really couldn’t move I kept waiting for the sedative to wear off long story short she died in the cat carrier when I called them up of course they apologized repeatedly and said that could’ve been another problem going on that they weren’t aware of and obviously she was an old cat it might’ve been too much for her and that they wouldn’t charge me for the lab work and they also asked if I wanted to bring her back there to make sure that she was truly deceased I obviously knew she was dead I’m not saying that they weren’t good but I think they let her leave too soon they need to make sure that the animal is up and about Or at least somewhat conscious before they allow you to take them home it may not have changed anything maybe there really was a problem but it may be a good practice for them in the future to keep their animals there a little longer to make sure that they actually OK to come home rather than have them die Shortly after coming home It was just a terrible thing I bought a constipated cat in and now she’s dead

My healthy 6 month puppy just died here !!! Brought in my 6 month old Shih Tzu for a ‘surgical consult’ for a common surgery and in the 15 minutes I was there they took him in back and he died !! I was told “cardiac arrest” ? He was just seen at my regular Vet 4 DAYS EARLIER and I was told by my Vet he was a “very healthy puppy” !! ... this place did something wrong, I’ll never ever know the truth nor be able to prove what really happened. I’m sick over this.
Do NOT go here !!! .... he was in the “care” of one of their Vets & vet tech.

DO NOT BRING YOUR EXOTICS HERE! They will tell you over the phone they do treat them but DO NOT have staff to handle or care to handle them. They will gladly take your money and spend their time calling an outside specalist instead of turning you away to someone who could help. While in an exam room debating what to do with my now deceased exotic I could hear their staff saying they didn't want to touch my pet. They require you to pay upfront for service and won't even examine your animal in front of you. This was my exotics first (and only) sickness and I thought she would be able to get help however I was very wrong. They told me she was stable and I could bring her home and then when I got there she was deceased with no real explanation as to what happened except that they thought about starting her on antibiotics but didn't get a chance to when she had been there for almost 18 hours. My only regret in my almost 16 years of owning her was that I brought her here where she spent her final hours without the dignity and respect she deserved.

The only reason this "vet" got one star, is because it's impossible to give no stars.



What does everyone think of a place that charges $650 and won't let me speak to an actual vet? How about an institution that gives you the wrong medication for your sick pet and then refuses to acknowledge it? My cat had inflammation in her bladder, and the vet neglected to tell me she actually had blood in her urine, and had an infection as well. I got a blood pressure medication instead of the anti-inflammatory they told me she received (hence the fact that the cat was still suffering a month later). I was never told that she needed a new low ash diet to control flare-ups of her FLUTD that she was diagnosed with; I was told to "reduce the cat's stress". Oh, and if you consider a white blood cell count that is twice the normal amount to be "just slightly higher, and nothing to be concerned about," then this is the vet for you. The underlying problem in my cat? Crystal development in her bladder. It only took a $30 on the spot urine sample for my amazing new vet, Abbott Animal Hospital in Rehoboth, MA, to tell me this was the case. This is quite interesting actually, because Bay State charged me $150 for xrays and an additional $30 to "read the xray", and told me there were no crystals. Wow.



While this institution had inherant difficulty in providing authentic medical advice, they certainly had no problem issuing me an authentic medical bill of $650 to "treat" my cat with the wrong medications. Upon calling to question this bill, I wasn't even allowed to speak with a vet. When I called again last night because my cat was crying in pain, they told me that if I wouldn't come in again and pay all over again, all they could tell me to do is look up petplace.com and get some more information. I wasn't allowed to speak with the vet, for some unknown reason... $650, the wrong medication, incorrect results (that didn't take a rocket scientist to see... it was written on the paper), no speaking with the vet, and then direction to follow up with a website. I couldn't get one dose of a medication to ease her pain in the middle of the night... why? Because it's much more profitable to force me to bring her back in... and I couldn't even hear this from the vet's mouth. Too almighty apparently to speak to me.



I am immensely saddened for the pets out there that are in agony and are treated wrongly, due to the negligence of this institution. I will be following through with what I told this poor excuse for an animal hospital, and writing a letter to every vet in RI and Southeastern MA warning them about this terrible place. I will also be sharing the copies of the files I picked up on my cat, because it's amazing how much I've been able to discover thus far about the negligent care I received. I will include these files in every letter, to prove that I'm not just a disgruntled, begrudgened, angry patient. This is not over.

They were really inexpensive for an emergency vet. We were able to meet in the middle re: testing. My cat had an injury to his leg which required surgery. He has made a complete recovery. They were very patient & understanding with regard to our budget. I would definitely go there again.

excellent hospital !!! which i highly recommend ,t he other day I brought my dog in because he had a broken leg. I came right into the hospital and you gave my dog attention asap. I actually didt have the money for the care but they did have care credit card which help me got the way to get the surgery done on his leg. thanks to bay state he getting better. they are very caring and gentle. They take time out to listen to every one of your concerns.

Baystate is a beautiful hospital . From the receptionist to the techs/nursesv to the doctor they were all but great. They care for my cat with compasion.

My first visit to Bay State was unfortunately a sad one, I recently had to put my dog down but the staff was compassionate and understanding. The facility was clean and professional. I thank the staff for being as caring as they were. If I need to I would go back again. Also I thank bay state for the thoughtful sympathy card that I received a few days later.

The facility is extremely clean and the staff is very professional and compassionate about animals.