Sunnyvale Ford

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He made it a pleasure to buy a truck from Sunnyvale Ford. Great service, keep it up. Thank you!

I was looking for a 2012 ford focus and I have done my research and dif what everyone does; I went out to find the best price. After going to many Ford dealerships I came to Sunnyvale Ford. The sales manager Paul Marfia treated me with the up most respect and fullilled all of my needs. No pressure purchase! also I recomened to see him and Cyrus to get the best deal out there!

We have such confidence in Jack Mukhar that we've followed him to Sunnyvale Ford from Peninsula Ford. We won't go anywhere else.

This was great. I had shopped around and Sunnyvale Ford offered a deal and followed on that which was not the experience in another dealer.

Overall was pretty good experience. There was some confusion on when my car would be in since it was coming new from factory so I could not say if this was an issue on their end or Ford's factory end. a little more communication would been nice but over all satisfied.

Dina was fantastic and I would recommend her to anyone looking to buy a new car from Sunnyvale Ford. The Sunnyvale Ford team went above and beyond expectations to help us with our purchases.

Everything was handled fast and complete. I love coming here.

Our experience at Sunnyvale Ford was excellent. Our sales consultant, Darron was wonderful.

Excellent experience. Fred stayed late to be sure vehicle was ready for delivery and actually delivered the vehicle to my home on a Sunday evening.

I really enjoyed the online quote so there was less pressure. The dealership went out of their way to get the specific color car I wanted. Very good salespeople. Good energy at the dealership.

The service manager was very courteous and explained everything that was done to our F-150.

My salesperson Darren was very informative and catered to all my needs. His customer service was above reproach.

David was a pleasure to work with. I have reffered friends based on my experience.

Overall the experience was satisfying. This transaction look less time start to driving away with my new Fusion than any other previous similar transactions I have been involved with.

I was very satisfied with my experience at Sunnyvale Ford. It was frustrating that the part took a lot longer to arrive than expected, but that was not the dealership's fault.

I had a very good experience. Everyone was pleasant and attentive. It only took 5 days to pick up the financed vehicle from an email inquiry to sourcing the vehicle at another dealership. The entire team made the process easy.

After my purchase of a new car, I can't sleep. That new Mustang is just sitting there in the

Garage. I can hear those pipes Roar. They gave me a better deal than another ford dealership. I Love my Car and the Deal they gave me. I say YES to Sunnyvale Ford.

I work hard for my money and want to spend it well. I am so happy that I went to the Ford Dealer in Sunnyvale Ca. I'm a woman who does not know all the in and outs of car's .They helped me and did not give me a run around like 3 other dealers. That's why I got a car from them. Thanks Ford of Sunnyvale Ca.

I went to Sunnyvale Ford, and Service guy (Oscar) said only diagnostic will cost $168. I had airbag light issue on my other cars, but it is way too expensive. I asked them why it is so pricy, and service guy said because they do (so called) "Pin Point Diagnostic".



Next day, I checked price of diagnostic at Frontier and they said it is$155, and I was already feel this place charge more than others. However, this place was closest from my home, and also my wife was pregnant, I just went back and did diagnostic to avoid any safety concern.



After few hours later, Oscar called me:

O: Hey, your car has issue on both pretensioner and need to replace both driver and passenger side.

J: Really? What is the diagnostic error code?

O: What? (He was not expecting this question coming)

J: Error code please, you should have got it from the diagnostic hand set right?

O: it is B1877

J: B1877 is Driver side Pretensioner circuit open, why do we need to replace both side?

O: Let me call you back after I ask tech



After 10 minutes, he called back



O: Error code it like that, but we recommend you to replace both

J: How much is that?

O: It is $980

J: IS this including diagnostic???

O: No, it is not including diagnostic, in total, you have to add diagnostic charge as we.ll

J: How much is new pretensioner part per piece?

O: it is $49, but we have to remove all the seat and rewiring everything... you know?

J: (So you are charging 900$ only for labor huh? I can remove the seat in 10 minutes this is BS) I don't get it, error code is saying driver side only and it does not make any sense logically

O: Yeah but we recommend to you to do that for safety concern.

J: My wife is pregnant and I also do not want any safety concern, but it just does not make sense. Is it recommendation or regulation to do it?

O: Not sure, let me ask tech, I will call you back



He called me back after another 10 minutes again



O: It is recommendation, but you should do both side. We did "PIN POINT" diagnostic and measured both pretensioner resistance, and both were too high.

J: I will just do driver side then how much is it?

O: $680, and if the light comes back you will need to pay diagnostic again and another $680 (At this point he was trying to scare me)

J: You know not everyone is wealthy enough, and easily pay $800 or $1000.

O: I do understand, but I'm giving you better option for your safe. If you do both side, I will give you $800 for it.

J: (Well, the price is very flexible huh as you needed?) Thanks for offer, but I will still do the driver side only.



After I hang up the phone, I felt so much unethical and manipulative, and started to search on airbag light issue. Many people said I should check the yellow pretensioner connector below the seat. Also the error code was saying "Circuit Open" so I was also wondering if it was disconnected.



I called back and told him that my wife needs the car right now, and he was trying to convince me, but I keep told him that I need the car right now, and will bring back tomorrow. So could pick it up.



After I came back home, I checked bottom of seat and found the yellow connector. I pulled it a bit but it was completely and unexpectedly pulled out without any unhook!!



This little connector should have a hook, and it should hold it tight, but I did not feel anything like that. I fully plugged it back, and I heard that "Click" sound by hooking it up.



I was like "what the heck!" it is very nicely just unhooked as if someone did it intentionally. I started my car and waited for 5 minutes, but airbag light never came back on!!



If they really did the pin point diagnostic why they did not figure this out? Why my airbag light came up right after break service from them? I do not have the answer, but I'm sure not I'm feeling so much unethical and manipulative from their service!!!!

I had a very good experience. I would definitely buy my next vehicle here, the people who were helping me did a real good job. I am very satisfied with my purchase.