Great Escape Theatres

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If you are looking to purchase an above ground pool, I wouldn’t recommend this store. I purchased a pool package from there and the install process has been a nightmare thus far. I went outside to start filling the pool and I noticed two top rails were not aligned properly the caps that cover the screws are not covering the screws and a section of the pool was buckling. I refuse to fill the pool until someone fixes the top rails. The pool contractor told my husband it was OK to fill the pool they can still fix it. So we went ahead and filled the pool. The installers arrived and were unable to fix the issue because the pool was filled…..WTF! Now what? Contacted the sales person at GE about the issue. I have had to place a complaint with the BBB so the issue will get addressed and not ignored. One question I have is why did the installers ignored the issue in the first place? You can plainly see the top rails were off when the cap cover didn’t cover the screws.

Anita B