Pep Boys

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I have been working on cars myself for a while now and I am far for a mechanic, but the coolant leak in my truck was obviously from the water pump gasket. Took it into Pepboys in Startford, NJ on a Saturday because I wanted to have it ready for work on Monday. I would've done it myself but was willing to pa for the convenience of having it completed by Sunday. I was quoted $450 to replace pmp, gaskets, and a flush and fill. A bit steep, but I needed it completed. I received a call from them Sunday afternoon stating that the thermostat gasket was also leaking. I reasoned that it was possible that I over looked that leak and it was smarter to replace the thermostat and gasket while the radiator was drained to save money in the long run. I was quoted an additional $75 creating a total of $528. Again, I needed it completed so I reluctantly agreed to it. Not much longer afterwards I received another call staing that one of the bolts holding the thermostat housing to the block broke. I knew this was a common occurrence, but. Was shocked to hear that fixing this would raise the cost to almost $800 and that was after the gentleman I was speaking to took 10% off because "he was willing to work with me." I was appalled that the reduced price of working with me was double the original quoted price. I was very unhappy to find out that the truck would not be done in time for me to go to work on Monday morning. I ended up having to take the day off because I was promised that everything would be completed by Monday afternoon and that I would receive a call from the manager Monday morning by 9:30 am. Not only did I not receive this call, but when I called at 11:30, I was informed that 2 additional bolts broke during the removal of the lower intake. This would postpone all of the repairs further until possibly Monday night. It is currently Monday night at 7:18 pm and I have attempted to call the service center twice looking for a status update. I was placed on hold both times and was never helped. This is unacceptable and will never go to Pepboys again for service or parts. I pray that I get my truck back in running condition. I now have to make arrangements to borrow a car to get to work tomorrow. I am also looking forward to disputing the charges on my credit card after paying what I am expecting to be over $1000 for a $40 water pump and $5 gasket. This is extortion.