Donnelly Appliance Service

Write a Review203-378-6186

Steer clear away from using this service. They are unreliable, rude and not at all committed to customer service.

Plenty of other options.... don't call Donnelly



We scheduled an appt with Donnelly's to fix a dishwasher -- which of course broke 3 days before we were hosting 80 people for a holiday party. We agreed to the Friday afternoon appt, between 12-5. I told Michelle, who scheduled the appt, that someone would definitely be there but just call ahead to let us know that they were coming -- as it would be a busy afternoon. At 3:30 this afternoon, when I came downstairs after ironing a tablecloth, I saw a missed call on my cell phone from 15 minutes prior. I figured this meant they would be here momentarily but the message said to call back. So I did, and the woman rudely informed me that "the tech already left your area, he's got stuff to do and can't wait around all day for customers to call him back." I explained that WE, were in fact the only ones waiting around all day -- and that I had NEVER implied that anyone would not be there to meet the tech, only that it would be a very busy day and I wanted a little heads up so that we could clear the kitchen area, etc. I also explained that with every other company, they usually call 30 minutes before arriving.... and that 15 minutes barely gave someone time to jump in the shower and dress before they've missed their window. Michelle, and then Rich (the owner), informed me that if I HAD NOT requested the call ahead, the tech would have simply driven to my house --- so I guess the lesson is don't attempt to be courteous to Donnelly, and they will show up. Maybe. Or, call someone else.

I really like these people. Very businesslike, the repair people are nicely groomed and friendly. You can tell they've been around awhile as they seem to diagnose problems quickly and accurately the first time. You won't go wrong. Don't be put off by the brisk manner of those who answer the phones -- they are just hurrying to get your problem solved. pac