Casual Furniture Services

Write a Review203-683-4372

I paid a 50% deposit on May 16 for replacement of 4 patio lounge chair slings to a gentleman who came to my home to measure. Getting the appointment was a challenge and took many phone calls so they waived the measuring fee. At the time I made the appointment, the lady said it would be done in 2-4 weeks. The guy who measured said don't count on it.



About six weeks later got a call to deliver the fabric and attach it to the lounge chairs. Took several calls to get back to the scheduler who said she wasn't receiving my messages because of their phone system problems. Set up for July 2 between 3p-7p.



Sat here July 2 for four hours, at 7p sharp got a call from the guy who said he was stuck in VA all day and wanted to come in the morning, did I know of a nearby hotel? Gave him some ideas and he said he would text or call back with a time for the morning. He didn't do that until the next morning.



Showed up in the morning and said he had the wrong sized fabric but got the same measurements the first tech took so he didn't know what the problem was and said they'd re-order. I said I didn't know if I wanted to re-order, I might prefer to just cancel and buy new chairs somewhere since summer was slipping by. Tried calling before he left, went to voice mail. He said he can never get through either.



Over the next 3 weeks I called numerous times, emailed, and used the online message to try to get in touch with someone. No one ever answered or called me back. One day I called and tried every option in the phone system and found out that option 3 goes to a guy who always answers in the Grill department. He is very nice and found out that the fabric was supposedly being delivered within 7 business days, we agreed that 7 business days meant definitely no later than 7/27 so on or soon after that date, someone should call me to set up an appointment. He also agreed to pass my info to his supervisor, apparently named Ed, since I was having such a negative experience.



It's now August and no one will return my numerous calls and emails. Talked to the grill guy again and he told me Ed was out Mon and Tues for a funeral. Well, what about all last week or today? He gave me a number for someone named Erin in the sling department that is supposed to be direct but it circles back to the phone system. I have tried 203-364-8727, 203-377-1565, 203-683-4372, 800-931-2839, 800-931-2839 and it all comes to the same place. Grill guy is 203-522-5159- at least he answers.



I get it, stuff happens, but it's been a month since the last guy was here and the company hasn't contacted me even once.



UPDATE: The owner called and apologized for all of my trouble on 8/6 and promised someone would be out on Wed night and that the remaining balance of $340 was waived. On Wed night he called again, the repair guy's car broke down and though they rented another, he was still tied up at other jobs and in traffic so he was rescheduled for first thing Thurs. At 624am, two gentlemen arrived and within 2 hours they finished. Looks great. All's well that ends well. YP won't let me increase the star rating.