Tropical Essence Nail Salon and Spa

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CLOSED NOW - Opens at 9:00am

I still don't know why they were so rude to me. had an appt for 12p. made the appt via phone per the Groupon instructions. Walked in at 11:50a. They only had 1 nailtech. She couldnt find my name in the system, and became annoyed with me, asking, "well what do you want me to do." I paid for the service, I had an appt that was confirmed in email & in txt. I showed these to her, but again, "well what do you want me to do?" I did not want to reschedule. I had this nail appt on my calendar for today, I wanted to get my nails done 2day. The mgr explained that there was a glitch in the system, a problem they had been having. I was offered the next slot at 1p. I waited an hour. When it came time for my nails to be done, she asked me what was I getting, I said the gel mani-pedi. they redeemed my voucher, then they tell me my voucher is not for a gel manicure, but for a regular. They wanted an extra $15. The mgr began berating me for missing a 10a appt. when I asked them to accomodate me.

Amazing environment! The décor is beautiful and the salon is so very clean! I was treated so special by the courteous staff. My services were the best I have had. I will definitely return. Thank you for my beautiful hair braiding style and the artistic nails. My feet have never felt so soft. Thanks Tropical Essence.