J L Wegenaar Co Inc

Write a Review718-351-1420

CLOSED NOW - Opens at 10:00am

Classless, unprofessional, lacks empathy, and flat out rude are just some words that describe Julie Wegenaar’s style of customer service at J L Wegenaar Co Inc. Information wasn’t delivered in a clear and concise manner; expectations weren’t met from the final approved contract. Money was collected for a service that couldn’t be rendered. Lastly, the PERMENANT picture placement was INCORRECT. The process of losing a loved one unexpectedly is the worst and unfortunately, Julie managed to make this experience even worse for our family. Do yourself a favor and choose any other Monument Company but this one.

Please save yourself from what we experienced with ordering our mother's headstone and go ANYWHERE but here. The customer service was the worst my family has ever received in any industry. They are in the business of working with customers who are grieving a loved one and have no compassion for that. From beginning to end, the whole process was difficult and Julie was classless. I hope no one ever experiences what we had to with the final piece of memorializing our mother. It is with great regret, that I am writing this review but feel I must due to our experience.