Starke Chevrolet

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I started doing business with Beck to keep my money local as opposed to using the more convenient dealership near where I work in Gainesville. In 2010 I had the headlights replaced on my GMC Acadia. In January of 2012, GMC issued a service bulletin on the headlights and offered a refund for the work that was already done. I submitted my refund request to Aaron at Beck Chevrolet and was told that the refund would be received within 30 days. In February of 2012, I took my car to Beck for some work on the fuel system. After getting their quote, I ok'd the work. BIG MISTAKE! I called around to check prices at other shops and found they were charging me more than double of what other shops would. I called back to cancel the work and was informed that the mechanic was already putting it back together after the replacing the parts and they would still have to charge me the full labor cost, even if they took the parts off. I asked them to call me as soon as it was complete and I would come get it. 4 hours later, I had to call to see if the car was ready and it was not. I picked up the car and the original problem returned the very next day. I took the car back and the mechanic said he had forgotten to replace a gasket. I called to make a complaint with the General Manager and he basically told me that's how they do business. Here it is May and I still don't have my refund from this dealership. I filed a complaint with the Public Relations Rep who told me it would be mailed the next business day, that was 7 days ago.

I took off of work 2 hours early because I saw the car that I wanted at Beck Chevrolet of Starke. I was willing to drive the 30 miles for what I wanted. I test drove the car and talked with the sales associate about fixing a few minor issues with the car. He said that it was no problem. Everything was great, and I was ready to trade my car for the car that I drove. He took the info to the sales manager in Regards to my trade-in. The offer the Sales Manager gave me was very insulting. I believe that he thought he saw "STUPID' written across my forehead Then after he gave me his ridiculous offer, he said he could probably go $1500. more. That still didn't come close to (according to my research) what it is worth. Still, why didn't he give me the 1500. dollars more tto begin with. I don't remember what his name was, but he had the personality of Scrooge! If you are a woman, you do not want to go to this dealership. The sales associates are great, but the last word comes from scrooge!!