Sears Miracle Ear

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Earlier in the year my 87 Yr. old father, who has had trouble with his hearing for years now, finally broke down and went to the Miracle Ear Springfield, PA store. My mother was with him, she is 84 years old. They were not planning on purchasing a hearing aid that day, just wanted to obtain some information. He found the sales technique employed to very pressuring and by the time he left felt overwhelmed, as most ederly people would feel with pressure sales techniques that were employed on him. He wound up going through the required hearing tests, left his credit card information for the deposits and had ordered a hearing aid, for approximately $4,000, after being told the lessor and cheaper one that was being advertised would not work for him because his hearing was the worst they have seen. THE OLD BAIT AND SWITCH. After leaving and waiting a few weeks for the hearing aid to come in, he went out to pick it up and have it adjusted. After a few days he wasn't comfortable with what he was hearing through it and went and had it adjusted again. This happened over and over again until when approaching the 30 day money back guaranteed period, he finally said he did not want this hearing aid and asked for his money to be refunded....

This is when everything went from bad to horrible. The woman that had spent the time adjusting his hearing aid the many times he had to go back, was really aggravated, started telling my parents that they wasted hours of her time and that she could have been spending it with paying customers not complainers. The man who was the manager went further and told my parents that when they go into a nursing home and are in a wheel chair and slobbering on themselves that they will at least wish they could hear and will regret not having the hearing aid that they were trying to sell them.

My father has had medical issues in the past that thank God we have them under control, but stressful and confrontational meetings could bring these issues back. I do not appreciate him or anyone for that matter being 1) taken advantage of by what seems like overly aggressive commissioned sales people and 2) being talked to in such a way that is demeaning and derogatory.

My parents as well as myself live in over 55 communities, over 750 potential customers, and if my parents were treated with courtesy and respect, even though it didn't work out for him, we could have said we recommend Miracle Ear in Springfield to our neighbors and friends, because they are very helpful and caring. But unfortunately this did not happen and no such recommendation will be made.