Kloever & Sons Jewelry

Write a Review217-544-2000

CLOSED NOW - Opens at 10:00am

Took an engagement ring in that had a stone falling out of the setting. We simply asked for options - what are you capable of doing to fix it and what price for each option. The ring was designed just how we liked it, with a raised swirl around the top, holding the diamonds in between the ridges. He said he needed to look at it under his lens, and took it to a back room. A while had passed and we got antsy, as he wasn't coming back, so we told another employee we needed the ring and had to leave.

He brings it back a few minutes later and has already made the change without so much as consulting or asking if it was ok. He took the stones out of the swirled settings and just added four prong settings on top of them. There goes the unique look and beauty of the ring. There were plenty of rings that looked like that in the store. I did NOT choose them, I chose this one because we loved the design. Absolutely no reason he couldn't have added two prongs inside the swirl to hold them, or simply tell us he couldn't fix it the way we wanted and we would have taken it somewhere else happily. At the time we literally could not wait as we were moving off the continent that week. We told them we could not give it to them to fix (not that we trusted them any longer anyways) and they did not charge us as a "courtesy" (as if we asked for the service).

Now we have a ring that isn't what we chose, and will have to pay to have someone else fix his mistake. Hopefully it can go back to the beautiful settings it started with.

Got 10k gold ear rings that broken out my wife's ears because we learn she can only wear 14k and up gold due to allergy. My wife called and asked for refund the man that picked up said "come back get your money and we are done." My wife asked what does that mean?" He said, "I prefer you shop else where." Then he hung up on my wife. We have bought here before and never asked for a return so there was no reason to be treated so rudely. Never shop here because owner is very rude.