Mann Eye Institute

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I was a patient of Dr. Guy Beavers. I called the office number today to see if I was eligible for new glasses / contacts under my vision insurance coverage. I discovered that he sold his practice to Mann Eye Institute. The service there is AWFUL!

The individual who answered my call, Cindy, seemed annoyed with my call. She eventually attempted to look up my insurance information and was unable to find my name in the system. She asked me to contact my insurance company and inquire further, but in the meantime, she could set me up with a trial pair of contact lenses. She informed me that they closed at 3pm on Friday. So I decided to go during my lunch break. What a waste of my time and gas!

When I arrive at the Mann Eye Institute office in Spring, TX. My contacts were not ready. One of the reps asked if they had any in stock and Yvette, office staff, replied probably not with that far +. RUDE, your patient is standing right in front of you, should you be commenting on how bad her vision is?!? The other individual went to grab them and came back with the news that they did not have any in stock. Annoying, but not why I’m writing this NEGATIVE review. The service is the reason for this review. Yvette was discourteous, unfriendly, and overall unpleasant. The other staff member asked if they should give me another brand, Yvette said nothing. I told her that I had called my insurance company and discovered that I was eligible for all my vision benefits this year so I wanted to make an appointment. She stared at her computer screen the entire time while she spoke at me not with me. She said I was not due for my annual exam until September. I informed her that I was pregnant the last visit, and that Dr. Beaver had informed me that vision sometimes can change after a pregnancy. So I wanted to go ahead and schedule another exam to see if I needed a new prescription for glasses and contacts. She said my contact and glasses prescription was good until September so did I just want to order some more contacts. Why would they be annoyed about a patient wanting to make an appointment to see the doctor? I asked her to confirm my insurance member number, showed her my Aetna card. She rudely said that was the wrong card. I informed her that the Member ID was the EyeMed number. They were one and the same. Miss Rude eventually confirmed the ID was correct but did not offer to research further why Cindy was unable to find me in the system when I called in. She also did not offer her apologies for wasting my time. So I asked for my prescription printed out (the only helpful thing Yvette did for me). I suppose I do not need her apologies because they sure do not seem to need my business. So thank you Yvette for being rude to me prior to me becoming a patient of Mann Eye Institute in Spring. You saved me the annoyance of giving you my business. There are plenty of other providers who I can go to and be treated with respect. Maybe you were having a bad day, or you are racist…either way I recommend the owners of the practice invest in some customer service training for their staff. Even if the customer is being rude (I was not being rude) a little unbiased professionalism in the service industry can go a long way.