Creekside Surgery Center

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Response to Phil L.

I am the Administrator of Creekside Surgery Center and would like the opportunity to follow up on the issues you reported in your review.



The majority of our clinical personnel consists of nurses with 10 or more years of experience and most of it in the Ambulatory Surgery setting.

Big disappointment. Very friendly staff but incompetent. They had to stick three different catheters in my daughters arm before they could get the IV to work. On the second attempt they tried to force liquid through and ballooned up my daughter's hand. The recovery nurse was very old and kept repeating herself; we are not sure she was all there.

The staff at Creekside is very patient and helpful. It started when I could not find the place because there are no numbers on Kuykendahl in the Woodlands. The receptionist stayed with me on the phone until I was able to find it. The nursing staff was very reassuring and patient. The surgery for the herniated disc went really well. Also, Creekside was very clear and up front about the billing. I knew how much I would owe even though they were out of network. I highly recommend this surgery center.

Creekside was extremely informative during the billing process. I had Sinus Surgery in April 2012 and this facility and was informed from the beginning that I could expect to receive/make payments to the surgeon (ENT), the facility (Creekside), and my anesthiologists. With that being said I strongly believe it is the patient's responsibility to proactively educate themselves on the surgery details and billing information. I confirmed before my surgery that Creekside was out of network. Receiving treatment out of network can be EXTREMELY costly, but Creekside agreed before hand that they would honor my in network benefits. After my claims were processed I followed up with the surgery center to ensure I wasn't "balance billed" for the amount not covered due to being out of network.



Additionally, the nurse staff and arrangements were great. I was extremely comfortable while staying there and was provided ice chips and ginger ale after my surgery. I loved my nurses. They were funny and helped ease my nerves about going under anesthesia for the first time. I would choose Creekside again for any of my outpatient surgery needs.