Don Wallence Auto Repair

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At first Don Wallence seemed like a nice place to buy a car, until they got our money. I purchased a Jeep from them about a month ago. First, they signed us up for a $250 warranty without asking, just threw it in there and didn’t say anything until the papers were signed. But to be honest I wasn’t mad about it, a warranty would be a nice thing to have with a used car if something was to go wrong. Things did go wrong with it. The car would stall out a lot and the check engine light came on only a few days after purchasing it. This is when I got the run around. After calling Don Wallence to tell them about the issues I was having they basically refused to help. I let them know what was happening and asked if the warranty would cover this, to which the lady on the phone said she would have to find out. After waiting about 2 hours with no call back I decided to try them again, no answer. I called back about 6 times over the next couple days with NO answer. When I did finally get through to them they couldn’t tell me if the warranty would cover the car being looked at. They also would not lend us a car to use while it was in the shop( This would make getting to work for me impossible). So basically I am stuck trying to get this fixed on my own. Just be warned that once Don Wallence gets your money, don’t expect any sort of help from them. I won’t be purchasing another car from them and I wouldn't recommend anyone too.

They make promises that are not kept and then scream at the customer when they are questioned. This is most unprofessional business that I have ever encountered.