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Reviews

GC
Gloria C.

12/01/2017

Provided by YP.com

Waited over 6 weeks for guy to provide estimate of repairs to our ridge rows and leaks in one of our chimneys. Then waited approx 3 mos for them to come make repairs. Winter comes and we finally get rain/snow. Unfortunately same leaks in chimney. Called them and first thing they say is they do not guarantee repairs. If they come out again would be new contract (& of course, new charges). When we questioned this, they were very combative and defensive. Instead of discussing the problem and trying to reach an understanding AND trying to keep me as a customer, they argued. This is not the approach I took in my 35+ years of business. My motto was the customer was always right & no matter what, I wanted to keep their business. Not these guys. FURTHER they had the guy that came out & provided the estimate call me & tell me the repairs for the leaking chimney was not in the proposal (they set out leaks in proposal and we assumed that was the chimney repairs). He proceeded to call me a liar (said I never talked to him about the chimney leaks), but said if we wanted they would come out and do another bid. Was a long conversation and one where I can say I have never been treated so disrespectfully in my life. And they were ok with being so rude. Go with someone else. Customers deserve respect and this company does not provide that.....that's not their motto.


Follow up......after about a week, got a call from Scott Roofing. Apparently had "change of heart." They sent out a crew who were on time and very quickly made repairs. Very much appreciate the response. ⭐️⭐️⭐️⭐️⭐️

G
geosmith

01/05/2010

Provided by YP.com
Leaking Roof

Great company if you don't need a roof that doesn't leak. Or one that follows up on problems and warranty issues.

Scott Roofing put a new roof on my house in 2005. In the first big snow storm the roof leaked badly, damaging the walls, ceiling and electronic equipment. Scott would not return my calls for many months. When they did they eventually sent out a crew to repair some bad spots on the new roof. The forwman assured me that they would pay to repair the damage caused by the leak. After repeated follow up with Scott, I was finallly told that the job was out of warranty and I was on my own.

I wouln't use this company to roof an outhouse!

claimed iconBusiness Response12/07/2017

The customer’s recollection and wonky timeline requires our response. We wish to commit to communications and quality services, always! We installed a new roof for this homeowner on June 29, 2005. We have a 5 year warranty on all our new roofs. In 2012…7 years later we received a call from this customer after a huge winter in Northern Nevada regarding some leaks. We are not responsible for consequential damages due to acts of Mother Nature. We provided him with a written estimate. Mr. Geosmith signed the contract and acknowledged that our company doesn’t warranty any repairs. We accommodated the customer by repairing the following back in 2012: "Dead valley reseal with plastic roof cement, sealed vent above dead valley, cut back shingles at roof to wall transition shingles." We charged him a very nominal fee as we RESPECT and honor our customers concerns. He paid the invoice on 1.18.2012 and was aware that per our contractual agreements, we do not warranty repairs. But now almost 6 years later, we receive this review? We really tried to go above and beyond to service this important customer as we do with EVERY customer. We are happy to communicate with Mr. Geosmith and see what we can do for him. Please call our office at 775-331-5090. ~jacqueline

This listing has been claimed by a business representative.
BJ
Bill J.

03/24/2014

Provided by YPmobile
very professional

They removed the old shake roof put down new plywood, put down the new tar paper and shingles. Cleaned up all the mess around the house you can't even tell that they were here except for the new beautiful roof.
I would highly recommend Scott roofing

JS
James S.

02/03/2010

Provided by YP.com
Best Service Ever!

These guys were on it! Replaced my roof with vwery little intrusion to me and my family. Fast and they returned my calls too unlike some companies I have called in the past.

More Business Info

Warranty Backed by over 65 Years of Experience

Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Services/Products
We Take Pride In Every One Of Our Projects:*Residential*Commercial*Apartments*Condominiums*New Construction Or Remodel*Flat Roofs*Shingles*Re-Roofing*Insurance Claims*And All Types Of RepairsBRAND*Duro-Last Roofing, Inc.*IB Roof Systems
Brands
Certainteed, GAF, IB, Versico
Location
Reno, Sparks, Carson City NV
Languages
English, Spanish
Accreditation

BBB

RCAN

NV Contractor License #53955

Bonded & Insured

Other Email

Categories
Home Improvements, Building Construction Consultants, Building Contractors, Building Contractors-Commercial & Industrial, Building Maintenance, Construction Consultants, General Contractors, Home Repair & Maintenance, Insulation Contractors, Roofing Contractors, Roofing Contractors-Commercial & Industrial, Roofing Services Consultants
Other Information

Services: Roofing Consulting, Roof Maintenance, Roof Structures, Roof Repair