Hauser Heating & Air Conditioning

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I have multiple houses that are used for rental purposes and have been using Hauser heating and cooling for the past couple years. Last visit they did the yearly check up on the furnace and told me there was a carbon monoxide leak detected. He was very honest and couldn't condemn the furnace. He told me to call consumers gas and have a second opinion. They indeed found a leak and told me the contractor was correct and leak was small to detect but indeed a leak and they red tagged it. Next day in three hours I had a new super quiet and efficient comfort maker furnace installed in three hours. Every time I use there service I get nothing but excellent service and they are super easy to work with. Thanks guys I know not often do people give good reviews but I also work in customer service and know when credit is due!

WORST CUSTOMER SERVICE EVER.



Hauser heating did my heating/cooling a few months back but they didn't seal the pipes well. I called and asked if they could come out and fix it and they said someone would call me back that day. Every day for 8 days in a row, I called and never got a call back (even though the phone person told me I would get a call back that day) Finally they made an appointment for me (which i demanded after 2 weeks of calling) and they canceled the day of.



They rescheduled it for a few days later and then didn't show up. No call or anything. When I called them, they said it was MY fault for "forcing them to say they'd come to my house for an appointment" when they never had any intentions of doing so. 11 calls later in total and they told me it was my fault and that I owed them money anyways (which I did not). Seriously bizarre customer service. This company will not be held accountable and they will not call you back (or at least they refused to call me back)--very strange way to do business.