Mystic Nails and Day Spa

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OPEN NOW - Closes at 7:00pm

I came in with my mom to be a good sport, and had an awesome time! I had a pedicure done by Fiona and it was really relaxing, and I also had some waxing done cuz why not? My understanding is that this place is under new management and I don’t know what it was like before, but now it’s a really cool experience.

Under new management, Mystic Nails is the only place I will go. They make it a point to remember my name and what I like done. They listen to my concerns and take great care of me and my guests.

If I could, I would give a 0/10. Awful, rude customer service and the nail techs don't know how to do nail designs. I got a shellac manicure ($30) and asked simply for an ombre that was light pink to mostly orange with a palm tree on my ring finger. They picked out a darker pink than I chose but I trusted them because I'm no nail expert. The lady tried maybe 4 times to do an ombre and she didn't know how to do it correctly! She had a reference picture on my phone to look at also, she did a little orange on the tip of my finger and mostly dark pink. So then I said screw it just do the whole nail orange. The base coat was already painted the dark pink and she just paints over it with the orange creating this weird orangy/pink color. I asked her if it was gonna turn out more orange and she goes "I don't know". Luckily the color was okay. After she was done another nail technician came to do the "palm tree". She tells my nail is short but she can do it. It turned out looking wheat grass, nothing like what a palm tree looks like (also had a reference picture). I was so frustrated that I got up, paid and just left. They didn't tell me at first that they charge extra for nail design so it ended up being $35. After I got home I took a second look at the nail and there were brush strokes, black spots all over the nail. I called back and I told the employee that I was not satisfied at all and I'd like a full refund. He tells me that there is no refund, but if I can come back he'll fix it for free and take $5 off. He also told me he didn't charge me for the ombre which would have been another $5 more. I said that I wasn't available all week to come in, and quiet frankly I really don't want my nails done by them again. He tells me "well that's your fault because you didn't say anything before you left". This to me is the most rude customer service to tell the customer it is there fault!