Primrose School of Solon

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This is a long overdue review; however, it gave me time to put my emotions aside and formulate a factual, to-the-point review of my very negative experience with Primrose Schools of Solon.
Upon first visiting Primrose, I was incredibly impressed with the new, clean environment. Everything was up to date, security was on point, and things appeared very sanitary.
From day one, it was one issue after another. I specifically asked them not to give my daughter milk. She was given milk on three separate occasions. Each time, I reminded them – both verbally and via handwritten notes. Since she does not drink milk, she was dying of thirst when I picked her up and would suck down her water on the way home.
I was told (and it was documented in paperwork) that a backup lunch is offered if the child does not like what is provided. It was communicated in my daughter’s notes three times that she had not eaten any of her lunches.
In the short time that my daughter attended, there were THREE different directors. I understand there is turnover in the childcare industry, but WOW. Something is obviously very wrong!
And finally, the last, and most notable occurrence. I wrote up an email outlining all of these issues and sent it to the franchise owner, Jana Massary. From the moment she called me, I knew it was going to be a bad interaction. She was incredibly rude, demeaning, and, quite frankly, the exact opposite of the type of person you would want caring for your children. She issued zero apologies for anything we had gone through, and proceeded to hang up on me in the middle of the conversation.
It is clear that I would advise anyone and everyone from choosing somewhere other than Primrose. There is nothing “warm” about the school, and it is clear that it stems directly from the leadership. It is no wonder that teachers are electing to leave at such a rapid pace, and from what I’ve heard, families as well.