ABRA Auto Body and Glass
1410 Bickford Ave, Snohomish, WA 98290
Reviews
07/12/2016
The real test of the reliability of a business is the way they handle problems that may crop up.
In the past, I would have given Abra a 5 star rating. Now I would give them a 1 and won't use their services in the future.
I had some very extensive damage requiring replacement of two driver side doors. When driving away after completion the wind noise coming from the back driver side door was quite obvious, sounding like the window was open, so I immediately went back. It was obvious that no test drive had been done prior to asking me to pick up the car. Being a Friday, I was asked to bring the car back the next week. When I got it back, I was told that the the little non-opening window section was incorrectly reinstalled and was now corrected. When driving home, I could hear some wind noise from the front driver side door over 40 mph. When I got home, I inspected the door to see that the foam gasket was not completely seated and the connector button was missing. When returning, I took a test drive with the manager, then left the car again and was told to return in an hour. When I returned, the front desk gave me my key and pointed our where my car was parked. No explanation and no apology's for all the extra trips that I made. No Nothing. On my way home the wind noise over 40 mph. was still there. No follow up was ever made by Abra.
After being a loyal customer and using Abra's services four times over a 6 year period, I now feel like I was treated as a nuisance customer, because I asked for corrections in their work. I will go elsewhere in the future.
More Business Info
- Hours
- Regular Hours
Mon - Fri: - Extra Phones
Phone: 360-568-7706
- AKA
Precision Collision
ABRA Auto Body & Glass
- Other Link
- Categories
- Glass-Auto, Plate, Window, Etc, Automobile Body Repairing & Painting, Windshield Repair