Florence & White Ford

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CLOSED NOW - Opens at 9:00am

I typically do not write negative reviews and if I have had an unsatisfactory experience I prefer to give the business every opportunity to rectify the situation. Florence and White Ford specialize in rip off tactics so satisfied customers is not on their priority. I feel it would be wrong not to alert the car buying public about our experience in hopes others can avoid their dishonesty.
They bullied and intimidated my daughter (one of their managers even threatened to tie her to her chair with his tie) into buying a truck for basically $10,000 that is probably not worth even $2,000 and that NOW A WEEK LATER DOES NOT RUN AT ALL. Before it stopped running altogether we took the truck to a mechanic who provided an itemized list of the things that are wrong with it. Either the Florence and White Ford service department that supposedly checked the truck out is incompetent OR they knew of the issues with the truck, lied about them and sold it anyway. We went back to give them the opportunity to make this right and simply asked them to give her the amount she just paid on the junk truck toward the purchase of a reliable vehicle. They refused. We then tried to negotiate taking a loss on the defective truck to purchase a higher priced reliable vehicle. They refused any remotely fair negotiation and only saw our problem with the junk truck they sold us as another opportunity to gouge us as buyers.Their finance guy Bobby said to us that it is perfectly OK for this dealership to bully and intimidate novice and trusting car buyers into buying over-priced and defective vehicles and that it was my daughters fault for trusting them. No concern. No effort to make it right. It was abundantly clear their only concern was how they could make even more money off of us. Having now read other reviews it is apparent we are not the first to be victimized by Florence and White Ford. I hope in sharing our experience it will keep others from falling victim as well.

WORST EXPERIENCE EVER.... Complete jerks at florence and white. Had an unbearable time with the salesman that I was working with over a supposed sale going on. (there wasn't really a sale but I was told there was) and I overheard the sales manager cussing out another customer... extremely unprofessional. They clearly treat their customers like crap.

Do not trust these folks, they tell you anything to get your business, worst service you could ever imagine , I was treated worse than any place I"ve ever been.