Polished Detail

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After doing a lot of research, I decided to go with Polished Detail and I'm so glad I did. Thanks for the awesome work, my car looks amazing.

I initially took my brand new vehicle there for the sole purpose of getting four scratches out. The girl (Sarah) who inspected my vehicle told me I would need a two stage ($549) or even three stage ($895) paint correction to get the four scratches out and get the haze out of the paint. I told her I just wanted the scratches out and was not looking to get the whole car done. I stated I was not looking to pay almost $900 to get four scratches out. I expressed my concerns as to if they could get the scratches out? Sarah told me it should not be a problem, "they have gotten deeper scratches out". They offered the Gold package (lifetime warranty for an additional $1190). While very expensive, if figured I did not have to spend the extra money to repaint parts of the car, since they were fixing the scratches, and they boast how you never have to get your car waxed again, saving you money. What they don't tell you up front is this. Once you get your car ceramic coated and pick the car up, they tell you to not get it wet or wash it for 14 days while the Ceramic coating cures. They said dry the car with air (like forced air blowing out the exhaust of a shop vac) and did not recommend hand wash or drying, just touchless wash or foam gun pressure wash -which they charge $44.95 for a wash). Also,they tell you afterward that the vehicle must be brought in once a year for an "inspection", and if you fail to bring it in (at any point) for the "inspection" your lifetime warranty drops to a 5 yr warranty. Come to find out the "inspection" is $200.00! They do not have prices listed inside the business. Seems more like a scam to make you think you paying for a product with a lifetime warranty only to find out you have to pay $200 a year to keep your warranty. Lastly, two of the biggest scratches did not come out at all. Bottom line, owner said he did not think he should call to state they could not get scratches out before applying Ceramic coating. Buyer beware!!!!