Lawley Collision Center

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OPEN NOW - Closes at 6:00pm

Rant against Lawley Collision center. I was in a car accident on November 15th. They had my car for just over two weeks the first time. I picked it up and had a horrible experience with lack of paperwork and someone walking out to look over my car with me. I turned my car back in for 8 things a week later. Here we are with me having my car back and it still has issues with the paint, a new scratch and the alignment being off. They were supposed to call me Thursday to let me know if a part was in. No word yet again from Lawley Collision. Why is it as a customer I have to call to check to see the status of my car, the status of the parts and have NO phone calls from them when they have promised. They even promised to pay for the rental car the second time my car was in the shop yet my insurance company picked up the bill. It seems Lawley Collision center is in it for the money yet does not want to ensure the customer is happy. Once again I’ll spend Tuesday morning trying to get my car back into there, picking up another rental (now close to my 30 day limit...) and dealing with a body shop who lacks paint skills and customer service.

I took my Cadillac CTS for an insurance claim. I picked up my car on Friday 26 MAY. Upon leaving the parking lot my low tire inflation warning light came on. We got it home and I looked at the tire there was a drywall screw in the sidewall of my tire. They told me to bring it back in. Then, Jeremy (the manager) refused to pay because they don't use drywall screws. (that whole service center had serious construction and did a lot of drywall a short time ago) After discussing it with Jeremy he said they had to air the tire while it was in the shop and again with the, "we don't use drywall screws", SO he knew there was a screw in my tire sidewall when I initially drove off and he didn't tell me. That is a real safety concern! Jeremy wouldn't let me get in touch with his manager and up to now won't pay for my tire damage that happened in his shop.

I have taken my truck here three times. They did a great job the first two times. However, this last time was just a bad experience! I took my truck in on 4 May to get my truck repainted. When I got my truck back on 15 May (at 5:50 pm after waiting to be helped and they close at 6:00pm), I found problems on my truck. There was over spray on my windshield and two driver side windows and they "forgot" to put my tonneau cover back on my truck bed. By the time I got home, I locked my vehicle and I found out that my left tail-light and three left LED lights on my third brake light weren't working anymore. I took the vehicle back on Monday morning, I talked to Louis, to let them know about the issues. They corrected the over spray but he said that I needed to take my truck to my mechanic for them to figure out the issues. I took my truck to Lawley Nissan today (20 May) and they discovered that a wire was pulled clean off the harness in my left tail light and that it may have shorted out my left LED lights on my third brake light, or that they may have pulled out the wires but couldn't tell since it was a closed housing. The Service Tech at Lawley Nissan finally got in contact with Jeremy and Jeremy said that he refuses to pay for the damages because they didn't cause it. I brought my truck to this Collision Center with all lights in working order and got it back damaged. I am disappointed with this center and will no longer work with them for any future issues. If your insurance is with USAA and you need to get your vehicle repaired, STAY AWAY FROM THIS SHOP!



This company is "conveniently" not on the Better Business Bureau page, but I have placed a complaint through USAA.