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Reviews

JH
Julie H.

01/25/2015

Provided by YP.com

I have used Matthews Landscape to clean out my flowerbeds and trim bushes. They also planted flowers in my flowerbeds. I was pleased with the work overall. Only problem I had with them is some of the flowers died due to not being planted properly. I called the office and was contacted by someone about the issue. I was told they would come out and replace the flowers. No one ever came out nor did my flowers get replaced. This happened on two separate occasions. I understand they were busy but when you call about an issue at least two or more times, someone should at least take accountability and make the effort to resolve the matter. I talked to the office and to the person who was over the maintenance crew that came out. All it would have taken was for someone to come out and replace the section that had died.

claimed iconBusiness Response01/26/2015

Mrs Henderson, We have a 100% guarantee that we always have and always will stand by all the time. As the owner I can assure you that we were unaware of a issue. Our office will be in touch with you today and this issue will be resolved. Thank you

This listing has been claimed by a business representative.
MG
Melissa G.

01/22/2015

Provided by YP.com

I hired Matthews Landscape in May 2014 to clean out and replace the landscaping in my flower beds, fertilize the lawn and treat fire ants in my front yard; in the back yard, to re-grade and re-sod the lawn. Over the course of completing the work, there were three different crew supervisors. The last one who was in charge of the back yard project was a no-show repeatedly (from 7/3 til 7/11) when trying to get started. It wasn't until I requested a meeting with his boss that he actually showed up. After the back yard project was completed the ruts left in the front yard by the equipment used for the back yard were half-way repaired (I have pictures but don't see a way to upload them). I was so embarrassed by the appearance of my front yard! In addition to that, I was charged for 8 pallets of sod but they only used 6 and 1/2. I was told that they used the add'l sod to repair my front lawn - not true. Pictures don't lie!

I do acknowledge that they did a great job on the flower bed in the front yard though, and yes, I have pictures of them too.

claimed iconBusiness Response01/23/2015

At Matthews Landscape, we always strive to provide the highest level of Customer Service under all circumstances. The best Customer Service begins and ends with consistent communications with our Customers by our representatives. In this particular case, we failed to keep our Customer properly informed while work was in progress. The communications disconnect was totally our responsibility and the personnel involved have been given remedial training to help ensure situations like this are avoided moving forward. We have a full guarantee in place as well, posted on our web site, that "We guarantee you will be 100% satisfied with our services or we will repeat the work free of charge." This has always been and will always be our stance. We now have performance procedures in place that will prevent this type of breakdown in the future. As owner of the company, it is my responsibility to see that we continually improve in all aspects of our business and deliver all Customers an outstanding experience. At Matthews Landscape, this is not just a goal on paper, we live it, breathe it and execute it every day. -Garrett Matthews

This listing has been claimed by a business representative.
JM
Jim M.

01/06/2015

Provided by YP.com

Jim M.,

Matthews' Landscaping does all our yard maintenance the past five years... mowing, tree trimming, etc.

They are careful around our storage building, grill, A/C, septic sprinklers to prevent damage.

Excellent and honest professionals!

VB
Valerie B.

01/04/2015

Provided by YP.com

Matthews Landscaping built the patio in our backyard and worked with us to landscape with plants that we liked and that are low maintenance. Everyone who sees our backyard comments on how beautiful it is. Matthew's also maintains our sprinkler system.

More Business Info

Hours
Regular Hours
Mon - Fri:
Services/Products
Landscape Designers Lawn Maintenance Retaining Walls
Categories
Drainage Contractors, Landscape Contractors, Landscape Designers & Consultants, Retaining Walls
Other Information

Parking: Lot

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