Enrico's Jewelry Exchange

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OPEN NOW - Closes at 8:00pm

The best in the business, most fair and honorable shop around. Been going there since 1987 and never once was unhappy

I got my wedding band custom made here and it was an awful experience from start to finish. I live about 35 minutes away and made several useless trips to approve designs that ended up never even coming to fruition. I would be told one thing on the phone and then would end up being told I would have to leave my engagement ring for a few days for some measurements, causing me another pointless trip back to the place. I always felt like I was working for them and their schedules despite me being the customer. I also dealt with several different people (who were normally not pleasant at all) throughout the process and no one was ever on the same page, making what should have been an enjoyable experience incredibly stressful.



I was gravely disappointed once I received the band but just wanted to be done with the place so badly that I left. However, I couldn't ignore this one stone that seemed much more yellow than the rest that I brought the ring to another jeweler for an unbiased opinion only to find one stone was literally broken and the others were bottom of the barrel quality (and we paid PLENTY for this ring, mind you). We went back to Enrico who was annoyed I even went to another person and said he'd replace some of the stones, which honestly, I don't think was ever even done. I also have yet to receive the appraisal and I can only assume I never got it because he knows deep down the ring is nowhere near worth what we paid. The design itself has grown on me, but never in a million years would I recommend this place to anyone. My wedding ended up being flawless and I wouldn't let this experience put a damper on it, but it was certainly the most negative part of the whole thing.

PLEASE FOR YOUR SAKE, GO SOMEPLACE PROFESSIONAL! I had diamonds from my Mom and wanted white gold hoop earrings to set them in. Enrico custom cast earrings and when I went to pick them up, the inside of the hoops were dull and pitted. I mentioned this to him and reminded him that I had asked for shiny and bling. Also the earrings were chunky, the diamonds were set unevenly, very deep so you couldn't see them well, and the post so small it wouldn't extend through my earlobe. Enrico became very defensive and angry, raised his voice to me and was rude as another reviewer had mentioned. Enrico said that custom jewelry was dull and pitted inside due to the heat required to make it (really?), he then went into his work area and brought out an 8" buffing wheel and was waving it at me and said "see, this is the buffing wheel and it's too big to get inside those hoops. Besides no one is going to see inside there". I offered to pay him for his labor to redo the earrings which made him even more angry and he said no. I had already paid for the earrings, too bad huh. I couldn't get out of there fast enough, never to go back.



Maybe he's good for resizing rings, or selling factory manufactured jewelry, (his staff seemed nice) but do not go there for anything custom.

Rude. Charged more than initially quoted. Unreasonable about an order that he messed up.

After a 10 day wait for a bracelet to be engraved, the name was misspelled. After waiting another 11 days for the item, went to pick it up and was greeted with incredible rudeness. Apparently my calls to see if the item was in irritated them!