Grand Rental Station

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OPEN NOW - Closes at 5:00pm

HORRIBLE customer service when it comes to the owner David. If I could give 0 stars on him alone, I would. I own and operate a home servicing business and rented a pole saw last minute which didn't work properly and the chain wasn't sharp which resulted in immediately returning it. While explaining to David the issue my contractors were having he became very rude and angry and made a comment insinuating that I was lying because he "just sharpened the chain and it worked just fine before". David took the saw in back and later came out and blamed us for breaking it. While trying to explain to him again that it wasn't working properly when we got it, he continuously interrupted me making rude comments. I then said I wanted a refund which he stated I would not be getting one and that he now had to have his mechanic look at it and fix it since we brought it back broken. What a jerk!! I am surprised he is still in business after reading all the reviews. Every single bad review references David as being rude and unprofessional. Another thing I noticed is that all bad reviews online are from women. Clearly he has issues with how he treats and speaks to women. I will NEVER step foot in that store again. I would rather pay double elsewhere than get treated like garbage by that guy. The only positive experience I had was dealing with Shannon initially when I reserved other equipment, and Dustin the mechanic. They were both veey courteous and professional. Its pretty sad when an employee apologizes for their own boss's inappropriate behavior. Good job David on receiving yet another bad review for your own childish and unprofessional behavior!!

These guys are the best! Even after poor communication on delivery times on my part, David was extremely kind and understanding, and worked with me in spite of my error. They had great products and very quick and accurate set up. Best of all, David handled what could have been a very stressful situation very professionally and treated me with respect and kindness. Thank you!

Helpful staff, equpment is always in great condition.