Sbarro

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My family went to eat a small meal here and I got Ziti, my husband got spagetti and chicken, and my daughter got spagetti and meatballs, I kept asking if it included bread never got a answer, just gave me bread then charged me extra for bread, didn't really want the bread, I took one bite and it was extremely cold like just out of the icebox, i spit it out, my husband took a bite of the spagetti and it was also cold, my daughters was steaming and she said it was good, I believe that if our had come out of the kitchen like our daughters it would have been warm too. But our was in a bowl already fixed on the counter I thought that it would have been prepared fresh. The employees were confused when we checked out and I still could not get them to see that on the menu it says bread included. I did get somewhat a refund and a attitude from the manager that said he was the owner, they need to take time and understand customer service and that food needs to be served at a proper tempature. Prices need to be adjusted to the menu.