Mountain Home Veterinary Hospital

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I highly recommend this place. The Dr. saved my Luna's life! We were vacationing in Pigeon Forge and if it weren't for her and her ultra friendly assistant we would've had the worst vacation ever. She was so patient. This woman is a saint!

I'm taking the time to write this review not only because of the poor treatment my pet and I received, but because I don't want others and their pets to suffer through the same.

Basically, I recently found a domestic bunny that someone must have released into the wild, and as I have never owned a bunny, I wanted to have it checked by a vet to make sure it was perfectly healthy. I brought my bunny to mountain home and was charged $58 for a check-up that consisted of checking the bunny's heartbeat, telling me the bunny was a boy, and that the lump on his shoulder was nothing to be concerned about.

A week and a half later, I notice a large wound on the bunny's face, shoulder (in the same place where the lump was before), and its chest. I call the vet at 1:30 pm asking if they could possibly see the bunny that day. The woman says to bring him in at 3:30. I pack my bunny up and drive the 45 minutes to the vet. This is when my experience with the clinic went wrong.

I arrive at 3:30 and the woman behind the desk looks at me and accuses me of missing my appointment for 10:30 that morning... I tell her I didn't call her until 1:30 that afternoon, and though it was her mistake she does not apologize. Okay, simple issue of entering the wrong time into the computer, not that bad-but she then tells me that the vet on duty that day is actually allergic to rabbits! So, she asks me if I can come back tomorrow, but I, again not knowing much about bunnies, am afraid these wounds may be infected and could potentially be fatal, and I also don't want to subject my sick bunny to another stressful ride in the car, so I tell her that I'm going to try and find another clinic, and I am SO glad I did!

I called another vet in the area, and they agreed to see my bunny immediately. As soon as the vet picked up the bunny, he knew what was wrong with it, which was that my bunny had warbles (fly larva that hatch in a bunny's skin and can be very dangerous) and he explained they had been there for longer than 2 weeks--so the lump the Mountain Home Vet said was nothing, was actually a warble wound, and the Mountain Home vet also failed to notice the other swollen areas. The new vet then informed me that my bunny is actually in fact a girl and not a boy like the Mountain Home vet had told me! I was then charged less for extracting larva from wounds and for antibiotics than Mountain Home charged me to give me a completely erroneous check-up!

I could continue to write about how rudely I was treated by one of the women working behind the counter when I contacted Mountain Home about their errors, but I'll just say that based on my experiences there, if you want to be overcharged for poor treatment of your pet and yourself, then by all means go to Mountain Home. Otherwise, I would NEVER take my pets there!

I'm curious about the review posted by a RitaJ. She says her date of service was 1/9/09, however, her review was dated 1/8/09. Strange. Also, I find this review a little on the bizarre side. I've had several emergency's and have taken my pets to MH and gotten stellar service. I can't see this actually happening. I would recommend them to anyone!