Cobra Transmission Parts

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I paid almost 600 dollars between two orders with cobra. The first order, I paid for 2nd day air. After 4 days went by, I called to find out where my parts where and they told me they hadn't shipped yet because they were still waiting for one of the items to come in even though their site said it was in stock. After my parts arrived EIGHT days later (mind you, I live within a four hour radius of them), I tore into my trans and found I needed a couple more pieces so I ordered from cobra again thinking they'd get it right the second time. I went to assemble my trans yesterday and something was off with the new input shaft I had ordered so I called them. The first CSR I talked to was great, I explained what was going on and he said he'd needed to speak to his supervisor so he put me on hold, got right back with ne and said they'd ship me the correct shaft out at no charge to just send the first one back once the second one showed up. I then asked if they'd send me the $1.99 one time use clip that I would have to take off ro re assemble the transmission again. The CSR said that would be a question for his manager who was unavailable and would call me back. The manager john a. (As his email signature states) called me right back and informed me I could either ship the first shaft back and wait for them ro receive it then they'd send me three correct one OR I could buy the correct one and send the first one back then they'd refund me but either way the return shipping was on me. I brought up ro John a. What his first csr told me and John informed me that the first guy wasn't authorized to do that even though John is who the csr put me on hold to talk to. Funny part is, I googled their new part number and found their considerably more expensive than several other sites.... my jeeps still broken, I have a useless input shaft, and now my attorney has gotten involved, all for a part that's less than 100 dollars.... HORRIBLE CUSTOMER SERVICE.