Seal Beach Animal Care Center

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CLOSED NOW - Opens at 1:00pm

1 review

1.0 star rating 12/14/15

I give the facility 4 stars. If I could give a zero or minus rating to the interview system I would. My wife and I are outstanding adopters. We have space, time, finances and experience in the training and care of animals to be able to provide a wonderful home for an abandoned or lost dog. The questionnaire is a reasonable device for sorting out red flags and we filled it out truthfully.



We went and looked around the facility and spotted a one year old mixed breed female about a year old We spent about 45 min -1hr walking her and getting acquainted. She was excited but very response to positive reinforcement. During that time I tried to get her to sit and with some gentle coaxing and positive reinforcement she got it. We returned to the facility and waited for someone to pick her up. In that time other dogs returned and she became excited. I used the same commands and queues I had used earlier " Sit and slight pressure on her back by her tail. She sat and a volunteer rushed up and told me not to press on a dogs back. When questioned as to why I was told they get some dogs who are injured on their backs from mistreatment. I said OK and walked her back as the other volunteer present said she could not handle the dog that I had had no problem with.



We expressed our desire to adopt the dog, filled out the questionnaire and came for a second "interview". Our interviewer, an older red haired woman who couldn't handle the dog earlier and who's decisions are final, in that you are banned for life from even attempting to again adopt one of their dogs, was more of an interrogator. It appeared her goal was to find fault in the adopter no matter what rather than find the dog a good home. The fact we did not show enough deference and dared to question her on methods she thought appropriate ( how to train a dog to sit) most likely didn't help as that she didn't like having her ultimate authority questioned. Her desired method differed minorly from mine, but it was enough to get us denied. She had suggested that I fork my fingers at the base of the tail and push down. I used an open hand in the same position.



I find it sad that the person who is given this type of responsibility feels it necessary to interject so much of her personal ego into the selection process. There is a great need to handle the lost and abandon pet issue, but a person like this does no service the animals or those appropriate adopters, only to her own ego. Her ego cost a very nice dog a very nice home.

I highly DISLIKE this place , as I was considering putting my dog here because of a move. I met with a lady by the name of Jane she never once took her sunglasses off or even bothered to formally introduce herself. I pretty much broke the ice and formally started the convo. Her vibe and attitude was really ratty and her customer service skills SUCKS A&&!!



First and foremost I didn't like her way of engaging in conversation with me from the start and it didn't seem genuine at all. Normally when your engaging in conversation with a person you would at least think about removing your sunglasses while indoors and considering some type of eye contact but not in her case. NEVER AGAIN WILL THIS PLACE BE A THOUGHT OF MINE!