Fast Fix Jewelry and Watch Repairs

Write a Review847-995-0512

OPEN NOW - Closes at 9:00pm

If there was a ZERO STAR I'd have selected it. This is by far the WORST experience I've ever had with a company. My watch had a dead battery and a rattling noise when shook. I was told that my watch would need to be sent out for an ESTIMATE, to which I agreed to. Two weeks later I received a call that my watch had been repaired and the total due was $135. I NEVER GAVE THE GO-AHEAD for the repair and explained this to the employee. I went in to see my watch and discuss the misunderstanding with management. To my surprise it WASN'T EVEN FIXED. The battery was still dead and the rattling noise was still present. I wanted my watch returned and they refused to let me have it. I spoke with all levels of management with no success. They ended up resending out the watch for repairs, which I never consented to. I again repeated the situation over the phone with the owners daughter HILARY RYAN, who HUNG UP in the middle of our conversation and then repeatedly ignored my return calls. My final experience was with the OWNER of the company, GEOFFREY F. STOREY, when one of the managers put him on the phone with me. He was the most IGNORANT BUSINESS OWNER I have ever spoken with. Aside from not letting me speak, being degrading and demanding a payment of $100, as if he was doing me a favor by taking off $35 for a service I never agreed to in the first place, he also ended up hanging up the phone on me in the middle of the conversation. All the while, the phone was on speaker and all of his employees could hear the conversation. It was evident that they were embarrassed by his conduct and felt bad because there was nothing they could do. Almost 2 years later of dealing with them I still don't have my watch back.

If you value your jewelry DO NOT TRUST Fast-Fix Jewelry & Watch Repairs!