Cloud 9 Landscaping

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I recently hired Cloud 9 to do some irrigation work and planting and am thoroughly disappointed. I asked Jim directly if he was licensed and he said he was which help prompt my decision to go with them. Turns out his ROC license is suspended #271342. What I got for what I consider a lot of money was according to a few people including my wife and others was an argument between him and the guy working for him who did most of the work stating he is reducing his pay to $50 for the day after doing a poor job. It was a poor job, but not solely by his worker. Each area, Jim himself and the worker worked on, had issues. Jim did not take any measures that day to correct the work he felt was substandard, but instead called the job done and would have been happy with how the work was done. I was not home at the time and checked things afterwards. When I confronted him about the quality of the work that was performed and the argument he felt I was making false accusations for noting this and the litany of issues with the yard. I had asked him to show me the same respect he showed himself by reducing his employees pay for substandard work by lowering my bill.



Jim did not feel the need to do so. I outlined a grass area for them to go by so the sprinklers would fall within those lines. They placed the sprinkler heads outside of that area in no less than four spots. I had to move one sprinkler head in a foot one way and just over 4 inches in another. The sprinkler line is run in a completely illogical fashion. Not one strait main line with four branches off of it, for easy maintenance, instead I have many more joints than necessary with two heads on their own short stub, joint to joint, increasing the failure point risk. I have exposed wire connected together for one of my valves which is the new wire put on by Jim himself. The new wire that actually does have a cap on is not taped to secure it and prevent debris or water from entering in. 11 of the 30 drip lines installed were not buried like the others. The sprinkler heads are 2 inch popups, but some extended 4 inches above the ground level while others were an inch. One was twisted back at an angle from the rest on the same run.



I paid someone else to do this so I didn't have to. I also expect that when I pay a professional a lot of my money they do a professional level job. Neither happened here. No pride was taken in the work. What you will get if you hire Cloud 9 is an obstinate owner who is full of excuses, does not like constructive criticism, and is happy to reduce his workers pay, but not do the same for his customer. In other words he gave himself a raise for the job if the reduced pay to his employee is true and not just another excuse for paying him what he already had planned to. It is all of these factors that made me decide not to allow Jim back to "fix" the issues. I've seen the quality of work and how this business is conducted and I'm not a fan. Cloud 9 in my opinion is an unethical business. Read the other reviews and Jim's responses before deciding. I think you'll hopefully see the same type of excuses I received. I highly recommend selecting someone else for your job.