Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

07/20/2014

Harassed and oppressed by management

I moved here in early May 2014. On June 28, I received a phone call from Brad McFadden in the leasing office, stating that they had just had an audit of their resident records and they found that I have a cat and that they did not charge me the pet deposit of $500. They demanded that I pay the $500 with the rent on July 1--in three days. I told McFadden that I would be willing to make up the deposit payment, but that I would be unable to meet such a short deadline. He said that I would receive a letter if it wasn't paid by the 1st, but that it wouldn't be a big deal as long as I pay it within the month.When I went to pay my July rent through the resident portal, I noticed that the $500 had been added to my amount due. I was unable to pay a different amount through their system, so I used my bank's online bill pay service. The check never arrived. I received a letter taped to my door stating that I had three days to pay or quit my lease. I called the office and was told they would wait a day or two to see if it arrived. A few days later I got a voice mail from McFadden, saying that his manager Diane Salewsky said I had until noon the following day to pay the entire amount: July rent, the pet deposit, and the $75 late fee--by cashiers check only. But since the rent payment had already been funded out of my bank account and sent to the rental office, I did not have the funds available to meet this demand.I went to the bank to see if I could get the payment reversed. They said they could put a stop payment on the check, and that it would take 2-5 days for the funds to appear in my account again. The banker tried to be helpful. He spoke to Salewsky on the phone. It sounded like she hung up on him. He gave me a letter on official bank letterhead with his branch manager's name and contact information on it.Luckily, I got paid the next day and got the cashiers check. I took it to Salewsky along with the letter. She and the bank branch manager are now emailing back and forth about who should be responsible for covering the $75 late fee.One week later, taped to my door was a second notice to remove items from my balcony that were identified as not being allowed according to the community policies. However, I never received a first notice. Also, the letter did not specify which items were in violation of the community policies, but it said I had until 11 am the following morning to remove them, or else they would have no other option than to issue a notice of entry, remove the items, and charge me for their removal.I called the office and left a message on the answering machine, asking for a call back about the matter. (Yes, they still use an actual answering machine, and they screen their calls.) I never received a call. I emailed the office, requesting a copy of my rental agreement, which I never got when I moved in, even though they said they would email it to me after I signed it. Within 30 minutes, I had a return email from McFadden and the packet of papers was at my doorstep. Still no word about the items to be removed, though, so I called again. I spoke with McFadden, who said that Salewsky was issuing those notices to everyone because they are preparing for an upcoming inspection. He could not tell me which of my items were flagged for removal. He just repeated what was in the community policies and said that Salewsky and Alliance management were being "very picky" about this. (Very picky, but they weren't specific?)I have had a terrible experience with this Alliance property, and I've only been there two and a half months. I am being harassed and oppressed by Diane Salewsky and Alliance management, and I'm beginning to think they're trying to push me out so they can raise the rent on the unit and get a new tenant in there. I have nine and a half months left to ...

More Business Info

Hours
Regular Hours
Mon - Sun:
Neighborhoods
Berryessa, Battaglia
Categories
Apartment Sharing Service, Apartment Finder & Rental Service, Apartments
Suggest an Edit