Premier Door Services Inc

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We were looking to update our front door and found Premier Door Services in San Jose 5853 Winfield Boulevard, San Jose, CA first started out great we went to their small shop looked at some doors and Found the perfect one to fit our home. so we then placed our order. We paid for our front door In full that same day And was told it would be about 6-8 weeks until we can get our front door installed. So we waited and 8 weeks came and gone, we received no call and when someone would answer the phone finally we kept getting the run around. later then we were told our door was on back orders In which it was fine. If someone could have communicated that in the first place. So we waited some more Now 6 months has passed since we first ordered our front door on July 29 2017 we were calling for more updates and then we were told that our paperwork was lost and that they moved buildings and that we would get our front door in another 4 to 6 weeks. So we finally got our front door put in February 2018. The installer Mark told us that he would come back to finish up the front door because there’s a big gap between the front door and our floor, which there was never one he said he would fix it when our screen door came in. Well, now we our in May 2018. Please who ever is looking for a front door or a screen doors, please stay away from this Business unless you’re okay to wait 2 to 5 years for completion. Worst business ever do not know how they’re still in business. There receptionist is the worse she never knows nothing. It takes weeks for them to return your phone call.

My experience with Premier Doors was above my expectations and I certainly see why they have earned the "Diamond Certified" rating. I replaced 5-interior doors along with all new hardware, and plan on using them for any future doors that need replacing. The experience with them was excellent ... their customer service is outstanding. They are so helpful in selecting the doors you want along with any hardware needed, and, they provide excellent follow-up service you may have. An example of this is when more than a year after I purchased my new doors from them, one of the doors accidentally got damaged (by a child). It needed to be repainted by a professional (a smooth finish is difficult to touch up unless you repaint the whole door). I couldn't find a painter who would do such a small job so since I purchased the door from Premier Doors I called them, and they were more than happy to repaint it. I was so relieved because I must have called 5 or 6 painters who were not willing to do such a small job. They came & took the door to their shop to sand the damaged area & then repainted the door - the service was super fast & the quality was excellent!

Thank you for providing such outstanding service ... I most definitely would recommend them to friends & family any time!