Best Tile Inc.

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Best Tile sells products from different suppliers. Purchased 850 sq ft of Lexfloor from here. They are able to get some of the order within a few days and then quoted that the supplier stated a delivery time of 2-3 weeks. I contacted and verified with the supplier as such. Upon verbal confirmation and ensuring it's actually 2-3 weeks instead of "maybe or estimated 2-3 weeks," I purchased the floors.

This was April 24th. It's July 25th and nothing. Shipment date kept on being pushed back another 3 weeks again and again until they quoted 1 month in June. Then it's quoted that there is no estimated time.

No sympathy from the employees of Best Tile and when I was calling every Friday to check up on the status, they even sound annoyed even though I'm always stating I'm checking on the status in a polite way. I'm sorry, but if you were paying for 3 additional months of mortgage and labor, you would be checking on the status weekly too.

After finding a similar shade but totally different grain, width, and height floorboards, I cancelled my remaining order that was unfulfilled... After waiting 3 months. No sympathy, no compensation.

I wouldn't recommend Best Tile just because of the companies they choose to work with. What you sell (regardless of whether it's your product or not) represents your company because consumers are buying from you. They've chosen a horrible supplier to work with and they continue to sell them knowing other customers will have the same issue.

BUYERS BEWARE.

I love the discounted pieces they offer here. It's definitely worth the investment. The designs are varied as well so I don't have to stick to the basic ones.

Great hardware store. They have a great selection on outdoors stuff and everything that they have in plumbing are truly one of a kind.

I love that they have a lot of cleaning products in here. I was thinking that I could open a little business where we clean stuff for other people, they have a lot of cheap but effective cleaners in here.

I appreciate the effort of the team that works in here. They are very informative and they always make sure that they help a customer until they can.

This place is so efficient. I like that they have a great team that are very patient with their customers, they are one heck of a team because they are patient and very helpful.

I can’t seem to get enough of this place. I have to be honest that I got everything that I need from here and I never anticipated from there, really caught me off guard.