Hilton San Diego Bayfront

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Stayed here for my wife's business conference and we loved the grounds and location. Right on the water, you can walk to Gaslamp or along the bay to many restaurants, museums and yachts. Also mortar convention center and ferry to Coronado Island. Great pool, outdoor lounge, and fitness center too.

We had a great time at Hilton San Diego Bay Front until the last day of our stay when my 10yr old son at 6am in the morning rolled out of bed and struck his left eyelid against the sharp edge of a nightstand which caused an open wound. Marco the security supervisor gave me an agency to call, and they sent a doctor who sutured my son's open wound, but to my surprise, the doctor gave me the medical bill. I assumed that Hilton would pay the medical costs of $800. I talked to Marco, the security supervisor, who told me Hilton would pay for the initial examination, but not for the suture procedure. So I asked Marco to put that in writing when he had Emily Boyce the Hilton manager tell me Hilton would not pay for any of the costs. I asked her to put that in writing, so she talked to her supervisor and came back saying the Hilton would pay $270 for the initial exam, but not the rest of the cost. I asked her to put that in writing, but she refused. Why didn't they just tell me Hilton wouldn't cover all of the medical costs for my son’s open wound injury or at least some of the cost instead of misrepresenting their true intentions of no feeling obligated to pay for any of the medical costs. It was emotionally cruel the way Hilton treated us.