Epic Limo and Party Bus

Write a Review858-270-5466

OPEN NOW - Open 24 Hours

Poor customer service had to call you 3 times to get a quote because no one returned my calls. Not only that but there were the most expensive company here in San Diego

I used epic limo for my birthday and am I glad I did. I call like 5 place for info but they were the only ones that I felt comfortable doing business with after my phone call. Most companies didn't want to "waste their time". I was told to make sure to go see the vehicles I wanted to rent which turned out to be the best advise I've ever gotten. the other company was down right scary!!! For almost the same price Epic was professional and has GREAT limos!!! The Trip was perfect and so was Ronnie the driver. Trust me, Go see Epic Limo!

I was part of the bridal party for a wedding yesterday 10/4/14. The limo took us from San Marcos to University of San Diego campus. The limo was clean and spacious. That wasn't a problem. The problem was that the limo driver chose to go the long way (78W to 5S) instead of taking the quickest way (15S to 163S). That is 47 miles versus 32 miles. On top of that there was traffic on the 5 south. So what should have been a 30-40 minute drive took 75 minutes, making the whole bridal party late, which led us to have a shortened ceremony and the domino effect took place. If you have ever planned a wedding, you know that there are many variables that can make your perfect wedding not perfect, but a limo driver taking the wrong route shouldn't be one of them. It was unfortunate that I wasn't paying attention to the route that she was taking until it was too late to back track. But should the customer have to concern themselves about that with all of the other things that are on their minds? When I found out that we were taking the wrong route, I checked google maps to see if there was a freeway closure or bad accident. Maybe that would explain it. But there was none. All green on the 15 south, and there were patches of red and yellow on the 5. This did not make sense to me. The photographer that left when we left took the 15 south and made it to USD in 30 minutes. I couldn't believe it. So when we went back in the limo after the wedding to take us back to San Marcos for the reception, I politely asked the limo driver if we would be taking the 15 North. She said we would. I asked her why we didn't take the 15 South earlier. She was quite rude, saying that the dispatcher told her to take the 78 to the 5. I then asked her why she would do that if it is a longer route, and I asked her if she uses google maps to check traffic. She said that she does have it. I really can't fathom what was going through her head and the dispatchers head. So I asked her again for some reasonable answer to explain why she took us on that route, she replied, "Do you want to drive?" I found that to be quite rude. We are paying for timely transportation and service and we received neither. One last thing that I found out was that the BRIDE asked her if she was going to take the 15 South when we got in the limo in San Marcos. The limo drivers response, "Don't worry, we will take care of it." Evidently they didn't take care of it and I would not recommend this company for anyone who desires timely transportation or polite service.

Tons of additional fees after tour! WoRST use someone else! I would give no stars if I could

When I landed, Epic Limo was waiting for me right at the curb. I was so impressed! The Lincoln Towncar was INCREDIBLE! I felt like a movie star LOL The rate was shockingly affordable. I’ve used them several times, since. They have never let me down. Way better than taking a taxi. I highly recommend Epic Limo to everyone I know.