Avis Rent A Car

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DONT RENT FROM HERE IF YOU HAVE A CHOICE



I rented a car out from the Rancho Bernardo Avis branch (16558 Bernardo Center Drive, San Diego, CA 92128) on April 26. Let me begin by saying that my experience with this Avis branch has been deplorable. The customer service here is astoundingly hostile.



I noticed a mile after I drove out that the gas gauge was not full. The gauge was between "3/4 and 7/8". Nonetheless the staff at the time had negligently marked the reading to Full



I immediately called in to report but the customer service person was downright blunt and insisted the gauge was checked at full the previous night.



The next day, I went back to return the vehicle and respectfully brought this to the rep's attention. Right off the bat, she accused me of lying and of doctoring the photo of the odometer that I had taken (with time-stamp). I made it clear to her that due diligence was not carried out. Soon after, she tried to sound apologetic and blamed Avis' policy for her oversight and went on this verbal ramble about the branch compelling her to use her own money for gas and what not.



The customer service in this branch is non-existent. She was pointblank disrespectful, rude and snotty. It was simply awful dealing with her and I was shocked by her demeanor.



I filed a complaint with Avis Car Rental Customer Service with proof of the fuel gauge reading, rental agreement and they promptly responded with an apology, issued me a partial credit and a coupon for future use.



Avis Customer Service at 1-800-352-7900, or email at custserv@avis.com