B & R Lock & Key

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So while at work, my husband lost our car keeps, he did come out in a timely manner and make a new key. Shortly after, my car wouldn't start so I look OKed up the light that was popping up. An anti theft system locked my ignition. The reason, the key wasn't coded right. I called him and it took 3 hours for him to get to me (with 2 kids in the car a newborn and a 4 year old). Of course the car finally started and he didn't do anything (because what can he do). He did tell me to call him anytime if it happens again. He's 24/7.
I was dropping my brother in law at work and had to stop at the store. Well surprise, car didn't start for the same reason. I tried calling no answer and I left a message. An hour later I call again. Leave another message. 3-4 hours pass and no call back. All I want is to recode the key, so I can get on with my day.