The Old Guys Appliance Service

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CLOSED NOW - Opens at 8:00am

Very rude and unprofessional. Hired by GE to fix an appliance. GE gave me a time frame and when the old guys called to confirm all they said was they would call me in the morning of the appointment to give me a two hour window so I automatically assumed given I had already had a time frame by GE that the two hour window was going to be somewhere in between that time. The old guys never specified that it was going to be an all day long appointment or until the tech was in my area when the first initial phone call was placed. When I called to talk to them about it a lady by the name of Amanda was so rude and was telling another employee while I was on the phone that “I just assumed.” Then while I was trying to explain that it needs to be made clear when hired by another company to come fix an appliance that the timeframe that the original company gives you may not be the timeframe that you have. Otherwise other people are going to assume as well. As I was trying to talk to her she kept interrupting me saying “so we’re going to cancel the appointment correct? You don’t want to keep the appointment, right? Obviously no I did not want to keep my appointment with a company that can talk to their customers the way she spoke to me. She said that the owner of the company‘s name is Raquel Shotner (not sure of the spelling) I would not want my employees to speak to my customers the way that Amanda spoke to me. That gives your companycompany a bad reputation. The communication with this company is off and it needs to be fixed as well as the customer service. I’m taking my business elsewhere and I would suggest you do the same.