Red McCombs Collision Center

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OPEN NOW - Closes at 6:00pm

Worst customer service ever, poor attitude, sloppy work. I took my car in because it was a USAA certified shop. I have a new car that was rear-ended which resulted in the replacement of the full rear bumper. While in their possession my car was damaged in the front, however this went unnoticed by them. It was when I was called to pick up the car and happened to look over the front I saw the severe patches of scraped paint on both sides of the front bumper as if someone drove it into a narrow concrete alcove. Who, what, why or how is unknown but it was the initial response that undid me. When I brought this to the attention of the estimator her comments ignored my claim that the damage was new. Upon her verifying this from the initial photos she pointed them in my direction to announce to me the damage was not there - really? Of course they repainted the damaged areas on the bumper but I guess they don't inspect their work because I pointed out some remaining scratches that were not touched (this after I was told they "think they painted the entire bumper". After I got the car back I discovered three of the trunk liner anchor screws were missing , so the trunk liner was not secured and the cargo net could not be used. I was told they would be ordered and I'd have them in a few days, this was over two weeks ago. I've called several times and left multiple messages and my call is not returned. In addition one of the lights over the license plate that was replaced, although functioning was broken when installed. Some of this may sound insignificant but the overall experience involves more than this review can state. There is no excuse for the poor customer service and the lack of quality workmanship.