North Park Mazda

Write a Review210-253-3300

CLOSED NOW - Opens at 8:30am

Very nice facility with wifi and refreshments in the lounge area. Service department got my car in and out quickly at a good price.

My family and I went to go look at a mazda5 that was advertised on the internet. I read all the reviews and they were pretty positive, so off we went. After a nice test drive things went sour. The salesman Mr. Anderson was constantly telling us the wrong information and making us wait. We thought coming in with the financing already done would up the process, but were we wrong. We had a four hour wait with three young children. The play area worked for the first two hours, but quickly became old. The finance guy was a complete jerk and he was the manager so I could imagine what the others were like. We gave them a range that would fit our budget. We are military we are not in the position to pay any old payment. They gave us a number way above our budget and then may is feel awful that we could not pay that amount. We are in a good financial position and I will not jeopardize that for a car. We went home extremely upset and humiliated.

Tyler was an excellent salesman! We will definitely be recommending him to all of our friends shopping for a vehicle. We loved the fact that he listended to exactly what we were looking for and could afford. We could definitely tell it wasn't just able making the sale, but more about making sure his clients left with a smile on their face. He definitely accomplished that with us! Thanks again Tyler.

i.e., A local favorite, or highly recommended becauseWatch out for bait and switch. Over a period of several weeks I corresponded with Russell about a Mazda5, and was given quotes by eMail on both the Sport and Grand Touring models. When my wife and I went in to actually buy (this was on Jan 12, 2013), we were told that "They can't do that, those prices were for a special advertising promotion, etc." and prices would be substantially higher. I will NEVER again attempt to do any business with North Park Mazda. Nor should you. There are much better dealers.

It was a pleasure doing business with North Park Mazda and I sure can recommend this dealership to friends. Thank you

I wanted to update my previous comment about the payment challenge. I am impressed as after I complained to the BBB North Park came through and honored their deal. This reaffirmed my faith in them. I had been and now still am a happy customer since July 2009. Today my car was towed there after I hit a curb last night and flattened 2 tires. Jason in service (who is always terrific) got it checked out and fixed without appointment and gave me my rental for free while I wait 1 day for tires I want to come in. I can't recommend this place high enough and they have earned this customer's continued business!

I was sent a payment challenge offer in the mail saying that they would lower the payment on a comparable vehicle or make my next payment for me. I went in to do this and when they couldn't, they employed time delays, rudeness, and false explanations of policies that they could not produce in writing (even after 35 minutes). They refused to honor the offer and even said my problem was that I was using "common sense." Stay away from the bait and switch dealer known as North Park Mazda.

BEWARE dealing with this dealership and it's service department. When my accelerator on my Tribute stuck on the highway (very serious problem and terrifying experience), I was told to bring the car in to be checked out by the dealer. North Park Mazda not only charged me over $100 to tell me what was wrong, the refused to accept responsibility for their faulty machinery or repair it. When I attempted to have towed off their property after paying the fee, the drive found that they had mis-placed my car and none of the employees knew where it was. I had to arrange and pay for another tow the following day. When I tried to talk to Tony in the service department about it, I was argued with, yelled at and hung up on, twice. This story may sound extreme, but it did happen. Please proceed with caution.

They took care of me this time: my rx8 flooded when we had that major freeze. they tod my car and got me into a rent a car and repaired my rx8 all for free! wow! i am very upset with the service i had in the past with all the mazdas dealerships here in town but this was very good. thanks North park but i will still take my rx8 to Austin when i can. there better their.