Lone Star Movers Moving Company

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This was the worst moving experience I've EVER had. To begin with, the men arrived an hour and half late.They pulled our ENTIRE house out into the front yard-- we have 4 bedrooms, 2 living areas, 2 eating areas-- A LOT of furniture... All in my front yard. They were SO slow. They were supposed to take everything to a storage facility 4 miles away. After 13 HOURS, they had only taken 2 loads to storage and told us it was too late and could not do the rest- just to "call the boss and have them come back the next day" UH, NO! So at 11pm they drove off and my husband and I had to pull everything in our front yard into the garage and rent a uhaul truck the next day and do it ourself!!! They charged us $1,500 and DIDN'T EVEN FINISH!!!!! They broke several pieces of furniture, too. My husband contacted the owner the next day and explained everything and all the owner said was "mmhmm" the ENTIRE conversation- never apologized, never tried to explain himself, NOTHING! DO NOT USE THIS COMPANY!!!

after long hours of fighting back it looks like the owner i going to reimburse me the money they owe me. Thanks

DO NOT HIRE THESE MOVERS!!! The owner is rude, disrespectful, unapologetic, and has no regard for his customers' time.



Short story: I hired these movers to move my belongings from my storage unit to my one-bedroom apartment 5 miles away upon my return from a year-long deployment with the Navy. These movers let me sit in a parking lot an hour after my scheduled move time before calling to tell me they'd be late. They ended up showing up 5 hours late (after they were already a full day late due to a broken truck on my original move day). The owner never answered nor returned my calls. I had to call him on one of his employees' phones to speak with him, and he was still rude, unapologetic, and refused to compensate me for the day he and his movers wasted. I have never felt so disrespected by a business owner or manager and strongly advise you to find any other moving company.



Long story: My move was originally scheduled for Monday, May 11, 2015 at noon. I received a call from the owner letting me know the truck broke down and that he needed to reschedule my move to Tuesday at noon. No big deal-accidents happen. I wasn't upset and he offered a 10% discount.



I showed up at my storage unit at 11:30 on Tuesday to arrange things for the movers. Noon rolled around and I began waiting in the parking lot for them. I called and left a message with the owner at 12:15 when no one had called me or showed up. Called again at 12:30-no answer, no callback. I waited in that parking lot for AN HOUR before anyone even bothered to call, and it wasn't even the owner. The movers told me they were late (which I had figured out all on my own an hour before), and that they expected to be at my unit at 3. I asked them to please call me when they were on their way. I went ahead and moved all my kitchen boxes in myself (me, a 100lb female living in a third story apartment) since my movers were obviously no help and I had other responsibilities to attend to that week. 3:00 came and went with no call. 4:00, no call. I called both the mover and the owner with no answer. Finally, at 4:45pm the owner called me just to say the movers were 15 minutes away-no apology, no reference to the fact that I had been trying to get ahold of him all day and had left multiple messages. They showed up half an hour later. I will say that the movers themselves were apologetic, and they moved the rest of my apartment in by 7:15 pm with just a few minor scratches on the furniture. When they asked for payment (with the $15 knocked off from not moving me the day before), I asked to speak to the owner. First the mover called him, talked for 30 seconds, and said that the owner refused to compensate me for wasting an hour of my time in the parking lot plus another day of moving. I asked him to call the owner back so I could talk to him. The owner was rude, dismissive, and told me that he was already giving me a deal of 10% from screwing up the day before. Screwing up one day DOES NOT give him the right to treat me terribly the ENTIRE next day. Lone Star Movers committed to a job, and I committed to pay them for what they said they'd do. However, they did not do what they claimed they would, so I should have been compensated accordingly. Unlike this company, I actually show up to work on time and follow through with my commitments. I had to unpack my belongings in the evenings after work instead of the days that I had off for moving. Apparently that man's time is worth $80 an hour, while his customers' is worth nothing.

DO NOT USE THIS COMPANY........They were suppose to have moved me at 2pm today. They did not show up. When I attempted to call them multiple times they would not pick up the phone nor return any messages. It is now 6pm and I tried one more time to call them, I have received no return call, text, email, nothing of an explanation of what happened. DO NOT TAKE YOUR CHANCES WITH THEM.

These assh*les are ridiculous!! They showed up about 45minutes late, then to top it off damaged my furniture scrawny dipsh*t could barely lift anything! Now I've come up with a box of my things missing, and they won't answer or return phone calls! DON"T WASTE TIME OR MONEY....**BEWARE**

I'm not easily impressed. But the people from Lone Star have done what many have tried, and few have accomplished -- I'm actually taking time to write a favorable review, and of a moving company at that! Pinch me, I think I'm dreaming. The guys were so efficient and careful, and so very courteous. My things made it to the new place in the same condition they left in. And my wife didn't have to plug her ears everytime a mover walked in the room for fear of hearing yet another disgustingly inventive curse word to describe female anatomy. Thanks so much, Lone Star. You guys were great!

WORST moving company ever!!! I had a move scheduled with Lonestar Movers in San Antonio and had a terrible experience. The day of my move, I called the morning of to confirm the movers were still coming. I was told yes, absolutely we will arrive at the scheduled time. 30 minutes passed after my scheduled move time and no movers and no call. An hour passes, then 2 hours and still NO MOVERS!!! I called over 30 times and left messages and never received a return call. They just decided to not show up and not call!!! I am a single mother of a 6 month old and only had 1 day to take off work for my move. This company ruined my entire move and caused me a lot of grief!! I had to call moving company after moving company to find new movers that could come out ASAP. This company is a SCAM and claims on their website that they  make your move seamless and efficient, and that's a pure lie!!! Don't ever ever ever use these movers!!!

I agree to the below review. These guys dont show up! They called me the day before my moving to confirm but did not show up on the actual day of movement. I called them at least 30 times and left voice messages but they didnt even had the courtesy to call me back.

Fake profiles to keep clientele!!! DO NOT USE THESE MOVERS!! UNRELAIBLE AND VERY UNPROFESSIONAL! Had my new carpet along with furniture ruined by two of the movers fighting one broke the nose of the one mover and blood was everywhere. CALLED CALLED CALLED & CALLED NO RESPONSE FROM ANYONE! They even started not answering our calls when we continued to call about being reimbursed! TV was broken along with our new mattress drug along ground causing it to be dirty and ripped! HORRIBLE HORRIBLE EXPERIENCE! ALL THE EXCELLENT REVIEWS ARE VERY FAKE!!! DO NOT USE THEM! THEY ARE AFFORDABLE BUT I WOULD OF USED EXPERIENCE MOVERS AND PAID MORE FOR THE DAMAGES I OCCURRED USING THESE UNEXPERIENCED MOVERS!!!!!!!!!!!!!

First they were 2 hours late then when they got there they didnt have any tools or blankets. Taken cigarett breaks on the clock. They are not a registered company i already check the dmv data system no dot # worst company ever beware and approach with caution.

This is the worst moving company ever. They take reservations then are consistently late. They ignore phone calls if you dare call to ask questions or complain. They do not send the correct equipment. The owner is incompetent at best, who curses people out. This is a fly by night operation that charges excessive fees for using a credit card. AND it's website is illegally using the BBB rating logo when in fact they have 8 complaints against them that they have never answered and they have an F rating. Not registered properly with the state. USE AT OWN RISK.

As a woman, having trustworthy movers is even more important because I don’t want to feel uneasy with strange men in my home. All of the 4 movers, that were on our moving crew, were the most amazing guys. Lone Star Movers were all extremely friendly, trustworthy and spoke perfect English. Even though my husband was with me during the move, I would have felt 100% okay if I were alone with any of the guys on the moving crew. This was important to me since I have had dodgy movers in the past and I was so happy with the professionalism, trustworthiness and friendliness of all of the guys at Lone Star Movers. Also, when we were done unpacking, the manager of the company came back out to our new home and collected all of the packing supplies that we had used. This was excellent because this way we did not have to find a way to dispose of them. The move itself was perfect: The moving crew showed up right on time and got straight to work. They were extremely speedy and this move was very quick which made us happy since we paid by the hour. We have had bad experiences in the past when paying by the hour that the guys would take a lot of breaks to draw out the move in order to make us pay more but there was none of that with Lone Star Movers Moving Company! They were very quick and drove straight to our new address and unloaded even quicker than they had packed everything up! The driver of the van knew San Antonio very well and he found our new home perfectly!

Lone Star Mover were extremely on top of things. The movers fit stuff into their truck that I thought wouldn't fit, all so it would take only one trip from the storage unit to to my apartment. Highly recommended! Best moving services in San Antonio.