Jon Wayne Service Company

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Excellent work! True professionals. High quality service and expert installation. Jon Wayne is always on time, always kind and always helpful.

I was very pleased with the service I received from Brian when I called about my A/C unit, long before I purchased the new unit. Whenever there was a problem he would come out and check my unit and tell me exactly what the problem was. Finally my unit stopped working. Brian was there to check the unit, and to tell me what was wrong. We applied for credit, was approved, Brian took over from there. Saturday November the 4th, a crew was at my house to install a new unit. They were kind and polite, put there booties on every time they came inside the house. They cleaned up very well after they finished the job. Brian is an excellent technician, I wish him well in life. I will recommend Jon Wayne to others. My house is cool and comfortable now thanks to your company.

Thanks,
Barbara Jones

Chris Buck was immediately like able and we felt completely at ease with him. Very informative without being pushy. Exemplified everything the TV commercials said we could expect. Thank you Chris for your professionalism and your courtesy.

Joe Lopez came for a free inspection for a full house surge protector, gave us quotes on installation, and quickly installed one. Thanks.

John Wayne to the rescue. Service Tech Edward Gaitan thank you for your professional service. My family and I Thank you! I had a problem with my thermostat and John Wayne showed up quickly. Edward started to troubleshoot the minute he showed up. In no time Edward found the problem and fixed it. I highly recommend John Wayne for your next scheduled maintenance or A/C problem.
Job Well Done!

Excellent. Made it in the window and worked fast . They installed two fan and even hauled the trash away.

Chris C & Emilio G with JW Service Co, these 2 were great and very informative and listened to my needs concerns and did the job quickly.

The service representative Troy came out the same day I called. He gave me a quote and credit options. He was very professional and knowledgeable. I needed to leave, so he said he'd call; however, when I returned home, he was there waiting. He had already gotten my credit approved and wanted to let me know they would be able to replace my water heater the next day. The technicians were very thorough in their work, going the extra distance to make sure I was satisfied. I was MORE than satisfied, I was AMAZED!! I would give this team 10 STARS if I could! Jon Wayne will be my go-to company for all my home needs from now on.... they are AWESOME!

My plumbing check up was great. Joshua Murray knows so much! He made recommendations but also told me what COULD be done but reassured me that nothing SHOULD be done now. He taught me about mixers and diverters. Then my husband came home and he went over EVERYTHING again with him. I was surprised that my check up included flushing hot water heater, and it was tucked tightly behind washer and dryer. He obviously learned so much from working with his grandfather plumber even when he was back in high school. I am always impressed that Jon Wayne highly values both great experience and great professional personalities.
Thanks Jon Wayne and big thanks Josh ! Kathryn Woehler

Follow these two rules: First rule, stay away from this company. Second rule, if you get this company first to your home, WAIT UNTIL YOU GET OTHER COMPANIES' QUOTEs BEFORE YOU CALL AGAIN "Jon Wayne," at least two other companies. Then you can compare quotes and do not get ripped off with "Jon Wayne".Have you seen this company spending a lot in advertisement and marketing? Who do you think is going to pay for it? Only when their sales people realize or suspect that you can get better quotes from other companies they will offer you lower quotes, otherwise they will charge you outrageous prices. The best for San Antonians is that this type of "business model" fails, because this model implies higher prices to pay more for sales and marketing personnel only.
They have this PHONY AWARD "torch the ethics," from the BBB. Several articles have indicated that the BBB is fully funded by businesses and their awards only serve to improve the business image with no interest in the consumers.

Conrad Cantu was faced with a tough problem to log on my Nest Protect devices onto my network via my router which had a firewall denial on it for Nest devices. He stuck with the problem for 4 hs contacting the highest level of Nest support help. The problem is not solved yet but we have a better approach to solve the problem when I have you back. His persistence is to be greatly admired. Tate him 10 out of 10.

Lance Vradenburg was courteous and professional. He knew his job and completed it in a timely manner. I'd rate the whole experience a "10." Very pleased.

I was quoted by Jon Wayne $3,300 to replace our evaporator coils. Shocked by the price, I asked the service technician to give us an itemized quote (parts and labor separated out). He said that he couldn't do this as this was against company policy. I then called the office and customer service assured me they would get our tech to send us an itemized quote. The technician called back telling us the same thing. I then called to speak with a manager and was told they wouldn't give us a quote showing parts and labor as this was not how they did things at Jon Wayne.



Per the a recommendation from a friend, I called Air Texas. They came out and gave me a second opinion free of charge and only charged us $1,500 to replace the coils.



Please be very careful when doing business with Jon Wayne. Do your research and know how much these repairs should cost. I suggest they present quotes with parts and labor itemized to serve as transparency for the customer.

Jose was very professional yesterday when he came to do the annual check up but last year when the unit was broken I got a high pressure salesman,Brandon Jonas, who wouldn't fix anything until I bought a service contract. It was a horrible experience ! I can't wait until the contract expires. I will never call Jon Wayne on purpose again.

We just had our annual check up, the service tech did a great job, was courteous, friendly and knowledgeable. Hope to have him back next year.

Billy Hagan the technician was professional and knowledgeable about his job. He took time to explain every step of the service being done. Great Job!!!!

Edward was prompted, in uniform and professional appearance. He was very respectful and courteous at all times. He answered all my questions to my satisfaction. He explained everything he was doing. He made sure he wore his she covers when he entered the house. The Jon Wayne service defines customer service.

We have used your services for about 3 years with excellent service. We have recommended you to our friends. Our technician Deron Hock is very professional.

The service on my AC was excellent. The preliminary by Technician Phillip and the replacing and installing of the compressor by two techs was also excellent. I had been without air conditioning for two days. Phillip, the lead technician came out on Tuesday and evaluated the problem thoroughly. Then, two technicians came out, John first who began the replacing and installation of the compressor, then Jose came to aid in the finishing. They were professional and thorough. They were carefull attentiive. They attended to every need of the air conditiong unit to make sure the compressor, freon, and mechanisms were working properly. They made sure I was okay with everything they did and showed they cared that I was comfortable and given the expertise needed both as a customer and an individual. They worked as quickly as they could to get me back into a cool and comfortable house, aiding in my physiological situation. This type of care, concern and professionalism is why I picked Jon Wayne eight years ago. I am so grateful. I feel honestly that as far as heating and air conditioning is concerned, Jon Wayne company are the experts. I am retired from teaching four years now. I can rely on my air and heating needs to be taken care of along with my personal needs and concerns in connection. The three gentlemen who assisted in accomplishing this for me on Tuesday deserve recognition for their work and professional.

I had some questions and sent an email. Within 30 minutes or so Jeff from the Service Department called. He clarified my confusion to my satisfaction. I will continue to recommend John Wayne to my friends. I do this not because the service is always 100%, but because my concerns are addressed quickly and satisfactorily. Thanks for being a local company I know I can always count on for quick reliable service. May God's blessings continue on this company.