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Reviews

11/17/2017

Product w/ StEnCh of formaldehyde, wasn't informed of returned fee, product rec'd not as in store

I bought a mattress pad for $100. Upon delivery I opened the plastic and about fell over from the stench of formaldehyde. I kept it outdoors for days, still a stench. I’ve had it for weeks, still stinks. I called about a return but was told it would cost me $79 to return it; I should have read this on my receipt. I replied that I hadn’t received a receipt as Mattress Firm’s printer wasn’t working that day. No response. A) I pay for a product that turns out to be not like the one on display which doesn’t omit a stench making it unusable. B) I wasn’t told about the $79 return fee. C) Isn’t it after one pays for something that they get a receipt? Kinda late to be informing one about a conditional fee. Switch & bait w/ conditional fee: not good business.

More Business Info

Hours
Regular Hours7AM-10PM CST Daily
Payment method
master card, visa, cash, amex, discover, all major credit cards
Neighborhoods
Central City, Downtown Salt Lake City
AKA

Mattress Firm Salt Lake City

Categories
Mattresses, Beds & Bedroom Sets, Furniture Stores
Other Information

Bike Parking: No

Parking: Lot, Private

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