Direct Source Furniture

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I love DSF. I ordered a bedroom set and it cost 30% less than any of the furniture stores in the area. The staff is helpful and friendly and I love the way my new bedroom looks.

I don't know what everyone is talking about. I had no shipping issues and found them to have great customer service. I would certainly recommend this store to anyone.

I ordered $3'700 worth of furniture on January 3rd. I was told 2 weeks for delivery, it was delivered within that time frame. They sent what they promised, however, they forgot the glass for my dining room table and both of the dressers I ordered where broken. I called them and asked for my glass, and a return on the dressers, and on the matching end table. They told me that the glass is on the way, but they need pictures to accept my dresser return. I explained that the damage was on the inside rolling tracks of the drawers and there was no way to take a picture. They insisted on a picture. I told them that I would rip open the front of the dresser to take a picture of the rollers. After 3 phone calls back and forth they agreed to the return, but said that they want to wait until they send out the glass delivery, I said ok and we set up a time for the drop off and pick up. The delivery company did not arrive when the furniture company said they would. Both companies blamed the other organization. I rescheduled. They called and said "What should we do?"; I said "Come when you were scheduled". They finally arrived on the right date/time and the exchange was completed. Direct Source Furniture called and said that only 2 of the 3 pieces where returned, I said all where returned. After an hour of checking they found the other one. Getting my refund was very difficult due to the credit card proccessing company they used (I think they changed that).



I had many dificulties with my Direct Source Order. In the end, I got my refund, all my furniture came, and it was GREAT quality for the price. It seemed to be a perfect storm of problems on there end (furniture issues, delivery issues, refund issues) that caused my issues. In summation, they worked very hard to resolve my many issues, which is good. There where alot of issues, which is bad. Good furniture for a cheap price. There where very honest through the entire proccess, I always felt informed and never scammed. I would consider buying from then again.



They also gave me free delivery and a small discount for my large order, they did this before the problems just to be nice. So that was really cool of them.



My refund hit my account on Febuary 21rst. My original order was charged to my account on January 9th. This shows you the lack of oversite they have with there credit card company/ refunds.

If you ever wonder why a company is getting good reviews, maybe you should look at who is writing the reviews; well most of the time it is the employees or even the owners. We purchased a dining room table from Direct Source Furniture, which was probably reasonably priced, however like they always say, “you get what you pay for.” We had a lot of issues with the chairs so when I contacted DS Furniture they were really helpful. But once I had to keep calling them because they were falling through on their end, I had to talk to the owner. That was a huge mistake. He did not even want to hear what I had to say and kept interrupting me. As a paralegal I see a lot of companies and individuals not follow through on their end of the deal/contracts, however with this company I have never in my life or my job seen such blatant disregard for customer service. The sales representative that was initially helping us denied everything she told us and the owner took her side even though I sent emails (emails that the employee sent me) that were opposite of what she said now. Needless to say, this was a huge waste of time buying from this company and we are returning everything!

We found Direct Source Furniture while searching for a bedroom set online. We were excited to see they are local in Salt Lake. They have a huge selection and the best prices we could find. We ordered a bedroom set and we love it. Great quality and we got it quick.

I now see why they offer 12 months of interest free financing...it is because it can take up to 12 months just to get your furniture. Horrible experience. They keep telling us it will be in next week...well next week comes and guess what? They tell us it is going to be in next week. Horrible, horrible, horrible experience!!!! I'm giving them one more week and if I still don't see my furniture then I'm walking away and asking for a refund. This week to week thing is ridiculous! They do have good prices (that's why I gave them one star; otherwise they would have gotten nothing) but they have horrible customer service and delivery!