Global Contact Services

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GCS is a provider of integrated customer care solutions for major corporations throughout the United States. Based in Salisbury, N.C., the company is one of the top-five providers of direct insurance programs in the nation. It offers customers a wide variety of services in areas such as insurance, financial, telecommunications, political and bilingual. Some of its capabilities include automated inbound call distribution/routing, computer/technology integration (CTI), real time verification processes for sales, interactive voice response (IVR) functionality and more. GCS provides outsourced contact services for many of the 100-largest companies in the world (Fortune 100), including JP Morgan Chase, Wells Fargo and HSBC.